IT Applications & Support Manager

Description

Company Overview:

Swensons Drive-In Restaurants, LLC was founded in 1934 by Wesley T. “Pop” Swensons in Akron, Ohio. Swensons is a drive-in restaurant providing high quality burgers and milk shakes. We have grown into 20 drive-in restaurants throughout Ohio. Swensons is looking to grow and strives to be Best in Brand in all we do. We are looking for an IT Professional who will join our team and build our IT department. This is an exciting opportunity to own and develop Swensons’ technology stack and provide exceptional customer service across a wide variety of software and hardware technologies.

Do you want to control your own destiny?

Summary:

The IT Applications & Support Manager at Swensons will be responsible for providing technical support for corporate users and Swensons remote restaurant locations currently in Ohio with plans to expand. Managed applications include all end user hardware, cloud support for the Office 365 suite of products (Office, SharePoint, OneDrive, Teams) and all restaurant location systems including point of sale management and online ordering system management.

Job Highlights

Career Growth – Company growth strategy

Entrepreneurial Spirit

Becoming Best in Brand

Control Your Own Destiny

Benefits

Competitive Salary

Weekly pay check

Medical, Dental, Vision

Life Insurance, Short-term & Long-term Disability

401k/Roth w/ Employer Match

Job Qualifications

Self-driven, flexible, leads by example mentality with strong interpersonal skills

Positive, energetic, “can do” attitude working in a fast paced fun environment

3 years of end user support or equivalent experience.

Strong close loop communication skills through both verbal and digital channels.

Experience working in a team-oriented, collaborative environment.

Strong verbal and written communication skills.

Essential Job Duties:

• Lead the installation, configuration, maintenance and troubleshooting of common business office software, operating systems, computer hardware and related peripherals. Responsible for corrective actions as needed in response to calls or messages providing on-site and off-site computer support to the business.
• Manage user hardware assets and cloud accounts across the Office 365 environment including onboarding and offboarding of employees and equipment.
• Maintain computer hardware or software inventory and work with vendors to request service or problem resolution.
• Manage FIT, Swensons outsourced remote location Help Desk and Network support.
• Develop and maintain request/incident tracking system to track all technology requests. Continual improvement upon this support solution to help expedite internal customer problem solving.
• Lead support contact for all Swensons’ IT related vendors/applications including but not limited to: Revel Point-of-Sale, Compeat ERP, Onosys online ordering, internet, phones, 3rd Party Delivery Applications, including all system integrations.
• Administer and update the Revel Point-of-Sale system including but not limited to, food and drink menu updates, pricing changes, and promotional changes. Manage this vendor to ensure end user efficiencies and accuracies.
• Responsible for communication to leadership and teammates on updates, concerns and developments in all areas of IT.
• Developing strong cross-functional relationships and managing cross-functional projects.
• Exercise excellent time management: accomplish specific relevant objectives that contribute to team goals.
• Understand the function, processes and organization of the Swensons business model and operations.
• Manage application and data security threats.
• Willingness to learn and embrace new technologies, methods, and systems.
• Analyze business needs, recommend technical solutions, and implement within designated timeline.

#ZR

Requirements

• 3 years of end user support or equivalent experience.
• Degree preferred
• The ideal candidate will be proficient in process improvement and have 2 years of experience installing, managing, and supporting restaurant POS systems.
• Ability to evaluate and prioritize multiple requests.
• Strong close loop communication skills through both verbal and digital channels.
• Experience administering Office 365 including licensing, Azure Active Directory, Sharepoint and Teams.
• Ability to analyze, define, and document requirements for business processes and workflows, including generating diagrams.
• Experience leading demonstrations and/or training of solutions to end users.
• Experience working in a team-oriented, collaborative environment.
• Strong verbal and written communication skills.
• Ability to manage and prioritize multiple projects in a deadline driven environment.
• Ability to work in an office environment, sitting and/or standing for long periods of time.
• Legal right to work in the United States and provide proof.