What are the responsibilities and job description for the Car Sales Support Associate position at Swickard Auto Group?
Customer Experience Expert
Swickard Auto Group is dedicated to providing an exceptional customer experience, and we're looking for talented individuals to join our team. As a Vehicle Inventory Specialist, you will play a critical role in maintaining a positive and welcoming atmosphere in our dealerships. This includes ensuring the cleanliness and organization of our vehicle inventory, as well as providing support to our sales and service departments. By delivering outstanding customer service and creating memorable experiences, you will help us achieve our goal of becoming our customers' favorite place to purchase, lease, or service their vehicle.
Main Responsibilities:
Requirements:
Swickard Auto Group is dedicated to providing an exceptional customer experience, and we're looking for talented individuals to join our team. As a Vehicle Inventory Specialist, you will play a critical role in maintaining a positive and welcoming atmosphere in our dealerships. This includes ensuring the cleanliness and organization of our vehicle inventory, as well as providing support to our sales and service departments. By delivering outstanding customer service and creating memorable experiences, you will help us achieve our goal of becoming our customers' favorite place to purchase, lease, or service their vehicle.
Main Responsibilities:
- Parking and organizing incoming vehicles in designated areas, maximizing lot space utilization.
- Assisting with vehicle movement between the lot, service department, and test drives.
- Conducting visual inspections of incoming and outgoing vehicles, noting any existing damage.
- Maintaining a clean and presentable appearance of vehicles, including removing debris or elemental causations.
- Preparing vehicles for customer viewing by ensuring proper window stickers, pricing information, and dealership branding are displayed.
- Strategically positioning high-demand vehicles for optimal customer visibility.
- Moving sold vehicles and maintaining fresh inventory on the showroom floor.
- May assist with vehicle pre-delivery preparations (washing, vacuuming).
- May perform minor maintenance tasks like topping off fluids or replacing batteries (depending on dealership policy).
Requirements:
- Demonstrating a high 'HQ' (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Valid driver's license with a clean driving record.
- Strong work ethic and a commitment to providing excellent customer service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent attention to detail and a keen eye for keeping the lot organized and presentable.
- Good physical condition able to perform manual labor tasks (walking, bending, pushing/pulling vehicles).
