Parts Counter Person (Front)

At Swickard, we’re passionate about vehicles, and committed to providing 100% customer support and satisfaction – that’s where you come in!

Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we’re here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work! If you understand hospitality and are committed to the customer experience we’d like to talk to you!

Swickard is changing the way auto dealerships operate, and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry – and our team just continues to grow!

We’re already in the Top 100 of companies in automotive retail – come find out why!

The Front-Parts Counter Person contributes to the success of the Parts Department by being involved and adding to our customer satisfaction.

Responsibilities:

• 1-year experience with auto parts sales (preferred)
• Must follow and adhere to brand Guidelines & Customer Service Expectations
• Must have a strong focus on keeping KPI scores high
• Must be a process driven individual with the strong ability to multitask
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Qualifications:

• Establishes and maintains good working relationships with customers to encourage repeat and referral business by ensuring customer complaints are handled tactfully, promptly, with genuine concern, and per brand standards
• Takes the initiative to exceed customer satisfaction and brand Customer Survey Score Cards by ensuring the quality and promptness of all parts requests.
• Complete training programs and certification programs.
• Monitors shop conditions, cleanliness and safety
• Communicate with staff and customers in a friendly and professional manner
• Be able to read and understand the parts catalog when looking up parts
• Answers phone calls, providing price quotes and other information
• Pulls and fills orders from stock
• Maintain a weekly bin checks to ensure accuracy of stock
• Make sure all internal requests for parts are billed on service repair order
• Receives payment from retail customers or obtains credit authorization
• Set up orders for daily shipment, delivery, or pick-up

Physical requirement

• Standing for extended periods: This is a common requirement as the job involves assisting customers and retrieving parts.
• Lifting and carrying heavy objects: Automotive parts can vary significantly in size and weight, so the ability to lift and carry them safely is essential.
• Bending, reaching, and kneeling: These movements are necessary for accessing parts stored on shelves or in other locations.
• Ability to work in a fast-paced environment: Dealerships can be busy, so the ability to handle a high volume of activity is important.

Benefits of Working at Swickard

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Progressive pay plans - As your tenure increases and you complete more certifications, we’ll pay you more!
• Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
• Positive Culture - Be part of a supportive and collaborative team.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.