What are the responsibilities and job description for the Call Center Representative position at Swickard Shared Services?
Description
No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds.
- Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail
As a Call Center Representative, you will be on the front lines of delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle
Responsibilities:
- Demonstrate a high “HQ” (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
- Answers incoming phone calls in an extremely courteous, enthusiastic, and professional manner as part of our call center
- Scheduling service reservations
- Identify guests’ needs, clarify information, and offer assistance and support
- Responding to guest inquiries via chat
Qualifications:
- Education: At least 18 years of age
- Experience: Experience with Reynolds & Reynolds is a plus
- Skills:
- Focus on providing customers an outstanding experience in every interaction
- Must enjoy a fast-paced environment that includes working with a high volume of phone calls, chats, and email inquiries
- Ability to multi-task (example: finishing emails or chat sessions while taking calls)
- Organizational skills
- Able to develop and maintain the knowledge base required to properly assist guests in a fast-growing company
- Ability to de-escalate a guest interaction
- Able to work as a team player and uphold the company’s standards of professionalism and integrity
- Strong communication skills
- Punctual and dependable with scheduling flexibility
Physical Requirements:
- Work Environment: Primarily office-based, involving prolonged periods of sitting at a desk.
- Computer Use: Frequent use of a computer for handling calls, entering data, and managing customer information.
- Visual Acuity: Must be able to read and interpret information on computer screens and printed materials.
- Manual Dexterity: Ability to use a keyboard, mouse, and other office equipment.
- Mobility: Occasional walking, standing, and reaching within the office environment.
- Communication: Clear verbal and written communication skills are essential for interacting with customers and colleagues.
- Hearing: Good hearing ability to effectively listen to and understand customer inquiries over the phone.
- Physical Effort: The job may occasionally require lifting items up to 25 lbs.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
- Competitive compensation and comprehensive benefits package!
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and services.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Salary : $17
