What are the responsibilities and job description for the Duty Manager (individual contributor) position at SWIFT Financial Messaging Services?
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200 countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
What to expect
In this role you will:
- Perform Production Operations primary and backup Duty manager shifts
- Work on a shift schedule, including weekends, eligible for shift allowances in line with local policies
- ProdOps point of contact for Senior Management, Support DM and Command Centre for major incident handling
- Creates impact assessment after identified problem
- Provides input for the Support problem summaries
- Responsible/accountable for L1 local recoveries during shift
- Maintains local DM schedule
- Owner of the Incident, Change and near miss trend reporting
- Owner of the major incident simulation scenarios (developing & executing)
- Responsible for the Duty manager training roadmap and skills tracking, including detailed service area training
- Oversee critical CMC processes and SLAs, identifying opportunities for improvement
- Collaborate with Product Owners and other stakeholders to implement enhancements
- Works with SRE teams to further enhance the (monitoring) Tools and help develop best practices and Dashboards
- Provide training to Junior Duty managers and other stakeholders on key Business flows
- Participate in scheduled Swift BC activities during weekends
- Build relationships with Duty Managers in other departments like CC, BD and SDM, and owns the interlock meetings
- Define and implement recommendations on complex or ambiguous issues in either systems, or databases, or applications or a combination thereof
- Review highly complex problem situations and define preventive measures / improvements to processes, procedures or tools
- May have day to day operational responsibility regarding work allocation, shift schedules, skills development plans, quality checking and follow-up for one or several teams. Provide input to performance management and development of the team(s), liaising with line manager regarding growth opportunities.
What will make you successful?
We are seeking professionals with:
- Bachelors Degree in IT or Engineering
- 10 years of experience in a similar position of which 5 years within the SWIFT environment
- Act decisively and create positive outcomes
- Exhibit strong ownership
- Possess structured troubleshooting skills
- Maintain a can-do attitude, be flexible and confidently voice insights in high-profile situations.
- Understand Swift products and services, especially business flows
- Maintain awareness on new products and services
- Build and leverage a network with Swift departments like Products, BD, and Technology Platform
- Have experience handling major incidents within Swift
- Work well under pressure with a "Right The First Time" mentality
- Excel in English business writing
Swift is unable to sponsor an employment authorization for this position now or in the future.
The estimated salary range for a new hire into this position in Virginia is $108,710.00 USD Annual MINIMUM to $2o1,890.00 USD Annual MAXIMUM. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employee’s contingent on personal and company performance. Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Salary : $2 - $108,710
