Patient Access Lead

Job Description

JOB TITLE: Lead, Patient Access

FLSA STATUS (Exempt/Non-Exempt): Non-Exempt

SUPERVISION RECEIVED: Reports to the Patient Access Director

SUPERVISION EXERCISED: Supervises the Patient Access Representatives

GENERAL STATEMENT OF DUTIES

The Patient Access Lead is responsible for managing non-clinical patient flow and supporting functions.

ESSENTIAL FUNCTIONS

· Lead all patient access staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results.

· Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
· Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts.
· Ensures and coordinates all clinic staff verify demographic and insurance information via real-time eligibility or utilizing payor websites.
· Leads staff to efficiently direct patient flow throughout the clinic. Assist front office staff as needed with checking patients in and out. Assists back office as needed with rooming patients and intake of medical history into EMR.
· Assists Practice Manager with the supervision of all front office clinic staff and is the primary contact person for all front office staff.
· Assists the Practice Manager with clinic operations and audits as assigned. Supports back-office clinic lead as necessary.
· In consort with the Practice Manager will train and orient new employees. Shall lead ongoing quality monitoring of competencies of staff and assist in training and educations of all staff.
· Assists the Patient Access Director in coordinating employee evaluations and administering corrective actions.
· Organizes and conducts clinic site council meetings.
· Interacts with patients and customers daily to resolve patient issues and concerns.
· Works in partnership with the physicians, physician assistants, and back-office staff to provide excellent customer service.
· Assists the Patient Access Director with staffing and assigning work areas and shifts.
· Assisting the Patient Access Director in placing office supply orders and inventory management.

EDUCATION

· High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

· Three years of working experience in a medical practice or clinic.
· Previous supervisory experience in a medical clinic setting is preferred.
· Must have working knowledge regarding medical insurance requirements.

REQUIREMENTS

· Must have excellent interpersonal and communication skills.
· Demonstrates an ability to generate creative and innovative approaches to solve problems.

KNOWLEDGE

· Knowledge of front office procedures and patient flow.
· Knowledge of clinic payment policies and procedures.
· Knowledge of medical terminology.
· Knowledge of medical insurance plans.

SKILLS

· Skill in effective management of clinic staff.
· Skill in training/mentoring front office staff.
· Skill in delegating work duties to staff.
· Skill in creating/maintaining a professional and pleasant atmosphere.

ABILITIES

· Ability to resolve customer service issues and identify areas of improvement.
· Ability to use interpersonal skills to establish/maintain positive relationships with patients, families, providers, and staff.
· Ability to analyze workload requirements and schedule front office staff appropriately.

ENVIRONMENTAL WORKING CONDITIONS

· Normal clinic/office environment.
· Some travel within the community.

PHYSICAL/MENTAL DEMANDS

· Requires sitting and standing associated with a normal office environment.
· Some bending and stretching are required.
· Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS

· HOPCo Mission, Vision, and Values must be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

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Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $19 - $25