CNC Applications Engineer- CNC Swiss

Job Description

Job Description

Swiss experience- Tsugami a PLUS

With direction from a Senior Applications Engineer or Manager, provides technical expertise to internal / external customers ensuring customer development, retention, and satisfaction.

Performs basic to moderate customer machine set-up, programming, and run offs. Designs and develops machine programming processes to create parts. Responsible for customer machine operation and program training to ensure optimum efficiency and equipment utilization. Provides applications troubleshooting phone support as required. Works as a member of the Service and Sales Teams ensuring total customer satisfaction.

Essential Responsibilities and Accountabilities :

• Builds internal / external customer and vendor relationships to ensure teamwork environment.
• Performs pre-sale technical sales support to sales team and customer.
• As a member of the machine set-up team, performs tooling and fixturing set-ups, programming, and run off ensuring optimum cycle time based on established acceptable criteria.
• Interprets part prints and utilizing tooling and fixturing knowledge, designs and develops machine programming process to create parts.
• Performs customer phone support for Applications troubleshooting i.e., program errors. Tracks unresolved open customer technical issues. Works closely with the Service Team in providing timely and quality technical troubleshooting and support to customers.
• Provides on-site and in-house customer training on machine operations and basic troubleshooting. Ensures operators are trained to perform machine operations in an efficient manner.
• Provides customer machine specific Application Program Training for machine set-up functions and program modifications for custom attachments.
• Travels to customer site, locally and as required, out-of-state and out-of-the country, to support customers.
• Aids, supports, and works at trade shows and company sponsored technical training seminars.
• Creates and maintains records including documentation and reporting for machine and programming processes.
• Assists in project management ensuring timely follow-up and follow through on all assigned tasks and projects.
• Performs projects and tasks within assigned timeframes.
• Attend and participate in sales, service, company, and customer meetings as requested.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development. Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material.
• Based on business need, assists, supports and / or performs other duties within scope and ability. Assumes accountability and responsibility for assigned projects and programs.

Essential Qualifications :

Working Conditions :