What are the responsibilities and job description for the End User Technical Support - Locals Only position at Swift Strategic Solutions Inc?
A Public Sector client of ours is looking for an End User Technical Support to work on their ongoing project in the Boise, ID office.
Below are the additional details of this role:
Required Skills:
We need a minimum of 2 years of hands-on experience in the following.
- Professional experience in a technical end-user support role providing face-to-face, in-person, desktop support
- Professional experience in a technical end-user support role providing remote support via phone, email, etc.
- Experience providing end user support on Windows-based machines (Windows 10 & 11)
- Experience with basic Active Directory user management for end user support
- Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users
- Experience assisting with basic phone system usage for end users (state phone system is Cisco-based)
- Experience working with a help desk ticketing system
- Experience providing basic networking support for end users (for example troubleshooting connectivity issues)
- Experience with hardware/software installation and support and imaging
- Experience with M365 support
- Experience working in virtualized environments (MS Azure/Entra AD)
- Exceptional communication skills required - candidates must exude professionalism even in stressful situations
This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.
