What are the responsibilities and job description for the User Support Technician position at Swift Strategic Solutions Inc?
A Public Sector client of ours is looking for a User Support Technician to work on their ongoing project in the Raleigh, NC office.
Below are the additional details of this role:
Required Skills:
- Understanding of contact center environment and Service Desk role
- Advanced troubleshooting in MS Windows, MS Office suite, network connectivity, mainframe, voice, network printing, email, smartphones & web-based apps
- Ability to organize and follow more complex and/or detailed technical procedures.
- Capable of resolving routine problems based on existing documentation, training, and resources.
- Translate technical issues into understandable terms for non-technical users.
- HDI Support Center Analyst, ITILv3 Foundation A certification highly preferred.
- Experience with ServiceNow is a plus
This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.
