What are the responsibilities and job description for the Window and New Construction Service Technician position at Swift Supply?
Position Title: Window and New Construction Service Technician
Reports to: General Manager
Classification: Hourly
Department: Sales Support
The successful candidate will be someone who is meticulous and takes pride in the accuracy of their work. Being able to build relationships with customers and coworkers as well as be a trusted advisor is essential. This position spends a significant amount of time in the field so the ability to map out the most productive day is key to meeting our customer’s needs in a timely manner.
Purpose of Position: Provide field support to the design and sales teams to ensure accurate measurements of projects being quoted. Serve as primary point of contact between sales reps and customers during the lifecycle of the sale.
Essential Functions: (must be able to perform these functions, with or without reasonable accommodation).
- Serve as a liaison between sales reps, superintendents, and location management.
- Verify measurements used in design take-offs to ensure accuracy of quotes to potential customers.
- Work with customers and staff to resolve issues such as warranty work, non-warranty work, installation problems, fixes due to mistakes and damage repair.
- Serve as back-up to Window Repair Technician. Duties include, but are not limited to, repair and installation of windows, doors, and all related hardware/materials.
- Instruct contractors on jobsites on the proper way to assemble and mull impact windows and doors.
- Swap dunnage doors if vendor shipped without proper door to expedite installation.
- Must successfully pass company-provided forklift operator training program and maintain “certification” through safe operation and following of procedures
- Insure that parts and supplies needed for a job are correct before leaving for the jobsite
- Complete all necessary reports; check orders filled, check material received, and complete vehicle inspection forms
- Load and safely handle orders and needed materials
- Maintain knowledge of proper identification of inventory items
- Follow the company’s policies as outlined in the company safety program and company employee handbook.
- Maintain a professional appearance and attitude, and provide exceptional customer service skills while servicing customers.
- Assist supervisor, other employees, and other work areas as needed
- Perform any other task or duty assigned by the supervisor or manager to include but not limited to: Loading and receiving product and dispatching.
Skills, Knowledge, and Abilities: (Duties that are likely to be assigned to this person unless they prove unable to perform them after receiving training and/or accommodations that the company judges appropriate).
- Ability to do basic math, read instructions, and complete forms
- Communicate with customers, other employees, and supervisors using verbal and written skills
- Knowledge and ability of safe lifting techniques and safe work practices.
- Knowledge and skills to meet the AAMA Master Installer rules and regulations is preferred.
- License and skill to drive a company service van as needed.
Experience and Education Requirements:
- High school diploma or GED equivalent preferred. One year of related experience and/or training or equivalent combination of education and experience. Must pass a background check and Non-DOT drug test.
Physical Demands
- Strength (lift, carry, push, and pull), maximum lift – 100 lbs; frequently lift/carry – up to 50 lbs.
- Must be able to climb, balance, stoop, kneel, crouch, crawl, and reach with manual dexterity
- Vision (acuity, depth perception, field of vision, and accommodation)
- Reach over head to grasp materials
Work Conditions:
- Work outside in temperatures ranging from extreme heat to extreme cold
- Work with mechanical equipment on a daily basis
- Wear required safety protection
- Work in areas with high noise levels
Swift Supply is a drug-free workplace and applicants must pass a pre-employment drug screen.
Swift Supply, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other legally protected status under federal, state, or local law.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are only intended to describe the general nature of the job.
The physical demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
