Retail Associate

Overview

We at Swift Uniforms recognize the value that our Customer Service team brings to the company. As the face of the company to most customers, the Customer Service team gets the opportunity to build a strong customer experience and lasting relationship with our customers. We are looking for an outgoing, dependable, hard-working person to join our Customer Service team. If you are passionate about working with customers and have an interest in the retail industry, this is the perfect position for you!

Responsibilities:

• Provide top-notch customer service to each person who walks through our doors - Go the extra mile to engage customers
• Maintain the appearance of the store daily
• Process inventory and special orders as they are received
• Use empathy and active listening when attempting to find solutions to customer problem
• Manage incoming calls, phone orders and inquiries
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete customer information in POS system
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow procedures, guidelines and policies provided by company

Qualifications:

• Outgoing, people-person
• Able to work Mon-Saturday (closed on Sundays)
• HS diploma/GED
• Dependable
• Computer skills - will train on Point of Sales system
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Why work at Swift Uniforms?

• Family owned and operated -rapidly growing business
• Fun, Energetic Atmosphere - enjoy coming to work
• Great retail hours - Store hours (10am - 6pm Mon-Fri and 10am-4pm Saturdays)
• Week paid vacation after 1st year of employment
• Closed Major Holidays
• Supplemental insurance provided
• Opportunity for advancement

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• In person

Work Remotely

• No

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $12 - $15