What are the responsibilities and job description for the Configuration Management Process Manager position at Swift?
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200 countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
We have launched several initiatives to enhance our technology infrastructure, with the Configuration Management Database (CMDB) at the core of our digital transformation. The CMDB plays a vital role in driving operational excellence, ensuring data accuracy, and strengthening the foundation of Swift’s evolving technology ecosystem. Simultaneously, it is central to Swift's unwavering commitment to the reliability and resilience of our services.
Responsibilities
We are seeking an experienced Configuration Management Process Manager to drive our data transformation and ensure resilience in our services. You will design and implement a strong CMDB and Common Services Data Model (CSDM), ensuring adherence to policies and maintaining accurate tracking of Configuration Items (CIs) to support both customer-facing and technology-facing services. Leveraging ServiceNow, you will automate processes, streamline operations, and promote compliance to enhance efficiency.
You will oversee the CMDB across SWIFT globally, develop and maintain CMDB standards, and guide the organization in following these processes. You’ll resolve data issues, improve CI accuracy, and work closely with service owners and IT security to ensure up-to-date mappings. Auditing data integrity, proactively identifying improvements, and contributing to the CMDB strategy will also be key aspects of your role. You will provide user training, create documentation, and generate regular reports, ensuring the CMDB supports a secure and resilient technology foundation. Strong communication skills are essential to interact with internal stakeholders and align processes across various business areas.
What Qualifications will you bring?
- Extensive CMDB Experience : 6-10 years of expertise in Configuration Management, including designing, implementing, and documenting CMDB solutions on the ServiceNow platform to support current and future business needs.
- Product Owner Experience : Proven experience as a Product Owner, managing cross-functional teams to deliver successful outcomes in Configuration Management and related processes.
- ITIL Certifications : ITIL Foundation certified, with a preference for ITIL Strategic Leader certifications, demonstrating a strong understanding of ITIL frameworks and their application in Configuration Management and service management.
- Operational Excellence and Transformation : Proven ability to drive transformation while managing ongoing operations of critical systems, ensuring stability and resilience.
- Workflow and Process Alignment : Demonstrated experience in designing and managing workflows, aligning them with evolving business processes for enhanced efficiency and scalability.
- Service Integration Expertise : Solid understanding of IT Service Management principles and tools, ensuring smooth transitions, continuous improvement, and system stability.
Other Skills you will bring?
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
