What are the responsibilities and job description for the Senior Application Support Engineer - DevOps position at Swift?
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200 countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Brief Job Summary :
Join our team as a DevOps Specialist, where you'll ensure seamless application performance and deliver top-notch technical support, guaranteeing smooth operations and swiftly resolving any challenges that arise. The role involves troubleshooting and resolving application-related problems, collaborating with development teams to enhance system performance, and contributing to the improvement of support processes and procedures. The role also involves identifying opportunities to automate deployment and analysis tasks to streamline processes and enhance efficiency. This position requires a proactive approach to continuously seek and implement automation solutions.
Key Responsibilities :
- Problem Management : Resolve moderately complex problem management issues by investigating and implementing solutions for systems / operations, including installations, setups, error messages, online transactions, system / application status, testing solutions, and operational procedures in line with service level agreements (SLAs).
- Audit Support : Assist in supporting audit processes to ensure all audit procedures are followed and adhered to, aiming for no audit findings.
- Automation and Scripting : Leverage automation and scripting, particularly with Python, to identify and automate repetitive tasks, enhancing operational efficiency and day-to-day work.
- Technical Proficiency : Demonstrate knowledge of CI / CD tools, UNIX / Linux operating systems, Ansible and Playbooks, and ServiceNow. Familiarity with databases and message-based software systems is essential. Experience troubleshooting and debugging technical systems is also required.
- Database Knowledge : Possess basic knowledge of Oracle and other databases, ensuring effective management and troubleshooting.
- Documentation and Validation : Document deployment steps and validate in test environments before making them ready for production deployments.
- Collaboration and Resiliency : Partner with Application Development teams to build application resiliency, implement service level objectives, and establish end-to-end observability. Participate in agile / scrum or related collaborative workflows.
- Incident Management and On-Call Support : Troubleshoot and restore system processing during incidents and problems. Participate in on-call rotation as needed to ensure seamless operations.
Qualifications :
The estimated salary range for a new hire into this position in Virginia is
90,580 MINIMUM to $168,220 MAXIMUM USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employees contingent on personal and company performance. Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k .
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Salary : $168,220
