What are the responsibilities and job description for the Training Program Specialist position at Swig HQ V2 C?
At Swig we believe in working together to create a happy, urgent and genuine experience for our customers! As the Training Program Specialist you will work closely with the Operations and Training teams to support our franchise owners/operators to be knowledgeable of Swig’s tried-and true processes and operating best practices. If you’re interested in being part of Swig’s exceptional growth and bringing our new owners on the journey, we’d be excited to have you in this important role.
Top Responsibilities
- Design and Develop Training Programs: Create engaging, interactive, and effective training programs that align with company objectives and improve team performance. This includes both in-person and online training formats.
- Maintain Training Materials: Keep all training content, manuals, and resources up-to-date and relevant. Regularly review and update materials to reflect changes in policies, procedures, or technology.
- Ensure Regulatory Compliance: Ensure all training programs comply with relevant regulations and industry standards, especially if there are legal or compliance training requirements in the sector.
- Understand Company Initiatives: Collaborate with leadership and key departments (e.g., marketing, operations, HR) to gain a deep understanding of the goals and objectives behind new company initiatives, whether it's a product launch, a new service, or an operational change.
- Translate Goals into Training Materials: Develop training content that communicates the purpose and importance of the new initiative, focusing on how it impacts various roles within the company.
- Develop Engaging and Multi-Format Materials: Create a range of content including presentations, manuals, videos, infographics, step-by-step guides, and FAQs. Tailor the content to suit different learning styles and platforms (e.g., in-person, online, mobile).
- Craft Detailed Rollout Plans: Develop comprehensive rollout guides that clearly outline timelines, key milestones, action items, and responsibilities. These guides help teams understand what steps to take and when.
- Standardize Implementation: Create standardized guides for different teams, such as store managers, training leads, or department heads, to ensure consistency in how the initiative is introduced and implemented across locations.
- Incorporate Visuals and Tools: Use visual aids like checklists, flowcharts, and timelines to help teams visualize the rollout process and ensure no steps are missed.
- Provide Scenario-Based Examples: Include real-world examples or scenarios in the guides to demonstrate how the initiative will be applied in daily operations, making it more relatable and actionable.
Qualifications:
- Exemplifies all Swig Values
- Able to work a required 40 hours a week
- Willing to commute to our Training Center in Lehi, UT
- Willing to travel when necessary
- Clear and direct communication skills
- Detail oriented with all rollouts, policies, and procedures.
- Strong organizational skills
- Takes initiative with reporting and documenting processes and progress
- Excellent verbal and written communication skills
How You'll Make an Impact:
As a Training Program Specialist, you will have the opportunity to impact team members across the entire Swig Brand. By developing new training, you'll play a critical role in helping all operations be successful, which will not only benefit the company but also provide opportunities for your own professional development and leadership skills.
