What are the responsibilities and job description for the Customer Success Manager position at Swimlane?
Summary of Role: As a Customer Success Manager at Swimlane, you'll drive customer satisfaction and retention for our enterprise clients. Your role involves building strong relationships, ensuring product adoption, and proactively mitigating churn. You'll collaborate internally, influence product decisions, and represent Swimlane at events. We also value your curiosity about our customers and their evolving needs, as it plays a vital role in delivering the maximum value from our products.
Responsibilities:
- Achieve net retention targets quarterly.
- Advise customers for optimal product use.
- Build relationships with security leaders.
- Manage the sales-to-delivery transition.
- Identify and address churn risks.
- Drive support ticket resolution.
- Maintain deep product knowledge.
- Attend conferences and gather customer feedback.
- Collaborate on new product rollouts.
- Utilize and enhance team processes.
- Maximize renewal and expansion opportunities with sales.
- Partner with sales for new business.
Preferred Qualifications:
- 5 years in enterprise software or related roles.
- 3 years in B2B customer success.
- Cybersecurity fundamental knowledge is strongly preferred.
- Strong interpersonal and analytical skills.
- Strong understanding of technical concepts.
- Up to 25% travel may be required.
- The candidate selected for this position must be based in the Midwest or West Coast.
Location: This is a remote role, and only candidates residing on the East Coast at the time of application will be considered.
Who we are, and what we offer:
Swimlane is a rapidly growing, innovative startup that provides cloud-scale, low-code security automation for organizations of all industries and sizes. Our technology is relied upon by major security-forward companies around the globe and we are consistently rated as the #1 trusted low-code security automation platform. Our mission is to prevent breaches and enable continuous compliance via a low-code security automation platform that serves as the system of record for the entire security organization.
The Perks of being a Swimlaner:
- Competitive Benefits & Compensation
- Unlimited PTO
- Stock Options
- Training & Professional Development Opportunities
- MacBook Pro
- Great Company Culture
- We value collaboration and innovation
- Give-back Volunteering Opportunities
Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do:
- Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.
- Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions.
- Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.
- Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.
- Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.
What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries!
The base salary range for this position is $115,000-$135,000, dependent on skills and experience. Additional variable compensation opportunities will be discussed throughout the recruitment process.
To complete your application, please submit your resume to swimlane.com/careers
Salary : $115,000 - $135,000