What are the responsibilities and job description for the Customization Supervisor position at SwimOutlet?
Who we are
Spiraledge is a collection of companies focused on health and wellness and is the parent company of fast growing ecommerce sites SwimOutlet.com & Everyday Yoga. Both SwimOutlet.com and Everyday Yoga have been named an Internet Retailer Hot 100 Company.
SwimOutlet.com is the largest online specialty store for aquatics in the United States and has the largest selection for swimming, water polo, fashion, beach and surf!
Everyday Yoga is the first specialized multi-branded online yoga retailer, offering a broad selection of yoga brands and yoga-inspired products to all levels of yogis.
Practyce is the best online yoga and meditation platform for unlimited classes, offering a total mind-body experience without leaving home.
Swim.com is the number one swim workout and training platform for swimmers. With the largest collection of workouts, pools and clubs along with Leaderboards and Virtual Challenges, Swim.com helps swimmers breakthrough to new performance levels.
Tend.com is the number one software and data analytics platform designed to increase profitability and efficiency of farming operations and transform the food system in the process. Tools are specifically designed to make it easier for farmers to keep records, manage tasks, create crop plans, track sales and bring their farm business online.
Customization Supervisor
On Site | Reports to the Senior Operations Manager
Full time | Monday-Friday - 9:00am - 5:30pm
The Role
As a Customization/Embroidery Department Supervisor, you will lead a team of Customization Associates in a fast-paced Fulfillment Center environment. You will manage and monitor the Customization/Embroidery Department's production to ensure quality-driven results while building positive employee relations, promoting strong leadership skills, and consistently meeting performance objectives. In this role, a great emphasis on product knowledge, providing the highest quality and service levels to customers, and maintaining a safe and efficient working environment is expected.
What you will do
- Oversee daily operation of all functions within the customization department
- Set and clarify expectations and productivity goals for associates within the department
- Measure performance, provide feedback, and hold employees accountable for their performance and attendance
- Drive quality initiatives and process change initiatives to exceed business plans
- Work closely with the Team Sales department to review customer designs
- Source and nurture ideas to create improvement plans for the functional area
- Ensure that best practices are shared within the organization
- Update and email daily reports
- Train and cross-train employees on various equipment and shifts within the customization department
- Responsible for overall safety, quality, performance, and customer experience
- Collaborate with support staff (HR, Facilities, Safety, IT, and other Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
- Maintain a positive work atmosphere that strengthens the team
- Digitize designs from artwork, sketches, and logos to be used for embroidery
- Ability to have a flexible schedule that allows you to open and close the building as needed
- Meet or exceed customer expected quality and service levels within the department
Requirements
- 5 years of direct supervisory experience in a direct-to-garment, embroidery, and/or heat press, machine operating and equipment industry
- Strong leadership skills and the ability to command a team
- Exceptional analytical and problem-solving abilities
- Advanced MS Excel and Google Workspace skills; previous experience with Photoshop, CorelDraw, Embroidery Machine Equipment, and Software
- Effective multitasking abilities in a fast-paced environment
- Customer-focused attitude
- Ability to handle changing priorities and use good judgment in stressful situations
- Ability to detect slight differences in colors
- Knowledge and familiarity with computer design and graphics
- Ability to work overtime as needed, including additional hours and/or weekends
- Experience with Melco/Tajima Embroidery machines, Roland Vinyl Printers, Hotronix Heat Press Machines, and DTF Machines
Physical Requirements
- Regular bending, lifting, stretching, and reaching both below the waist and above the head
- Ability to lift and move totes up to 49 pounds each
- Continual standing and/or walking without limitations up to 10 hours daily
- Ability to work in a distribution environment that may be noisy, unheated, and not air-conditioned
Equal Employment Opportunity Policy
Spiraledge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
