Enterprise Customer Success Associate

SwingVision is the AI tennis & pickleball app that provides automated stats, highlights, and line calling using just your phone. Our mission is to democratize the pro sports experience for all athletes.

Led by AI experts from Tesla & Apple, we are a small but passionate team building a category-leading consumer product and pushing the limits of what’s possible on a mobile device.

Recent achievements include:

• 2023 Apple Design Award, Editors' Choice on the App Store, and 4x App of the Day
• Featured in Apple Keynote events, Forbes, Esquire, CNET, The New York Times
• Trusted by 50k players, coaches, and federations all across the globe
• Investors include Andy Roddick, Lindsay Davenport, and James Blake
  
  
  

💼 The Role

We are seeking a dedicated and highly motivated customer-focused Enterprise Customer Success Associate to support our growing base of enterprise clients. This role will start part-time (20 hours/week) with the opportunity to transition to full-time as you grow with our company.

Responsibilities

• Work directly with the Enterprise Customer Manager & Customer Experience Manager in assisting our enterprise clients (clubs, leagues, federations, colleges, high schools, coaches, etc)
• Develop strong relationships with key stakeholders at enterprise accounts through regular check-ins and proactive communication
• Serve as the first point of contact for technical troubleshooting, implementation assistance, shipping assistance, and general platform inquiries
• Respond professionally to client concerns and escalate complex issues when appropriate
• Guide clients through the installation and setup process for Swing Court systems
• Contribute to developing standardized onboarding procedures for enterprise clients
• Provide timely and effective troubleshooting support for hardware and software issues
• Stay current on all product updates and new features to effectively support clients
• Document common issues and solutions to build our knowledge base
• Collect and organize client feedback to inform product improvements
  
  
  

Requirements

• Exceptional verbal and written communication abilities with a customer-first mindset
• Strong problem-solving skills and attention to detail
• Technical aptitude with proficiency in mobile devices (iOS and Android) and general computer literacy
• Ability to explain technical concepts clearly to non-technical users
• Willingness to go above and beyond for our customers
• Adaptable schedule to accommodate occasional weekend or evening support during tournaments
• Outstanding organizational skills to manage multiple client relationships simultaneously
  
  
  

Bonus

• Avid user of SwingVision Knowledge of tennis, pickleball, and padel (play experience, coaching, or officiating)
• Background in racquet club operations, tournament management, or as a teaching professional
• Previous customer success or technical support experience
• Familiarity with CRM systems and support ticketing platforms
  
  
  

SwingVision is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.