What are the responsibilities and job description for the Call Center Representative position at Swipe Say Easy?
Department: Swipe Say Easy
Location: Columbus, OH
Compensation: $17.50 - $26.00 / hour
Call Center RepresentativeLocation: Columbus, OH
Employment Type: Full-Time
Salary Range: $17.50 - $26.00 hourly (based on experience)
Position Overview
Swipe Say Easy is looking for an enthusiastic and customer-focused Call Center Representative to join our Columbus, OH team. In this role, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and delivering a positive experience. If you excel in communication and enjoy problem-solving, this is the perfect opportunity for you!
Key Responsibilities
Key Responsibilities
- Handle inbound and outbound calls professionally and courteously.
- Resolve customer inquiries regarding products, services, and account details.
- Provide accurate information and troubleshoot customer issues effectively.
- Escalate complex issues to appropriate departments as needed.
- Record customer interactions and update account information in the CRM system.
- Maintain a strong understanding of Swipesay's products and services.
- High school diploma or equivalent
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Excellent problem-solving skills and a customer-first attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Comprehensive health insurance (medical, dental, and vision).
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick days, and holidays.
- Professional development and training opportunities.
- Employee wellness programs and resources.
- Flexible work environment with a focus on work-life balance.
Salary : $18 - $26
