What are the responsibilities and job description for the Customer Support Specialist position at Swipe Say Easy?
Join Our Team as a Customer Support Specialist and Help Us Excel!
Are you a tech-savvy professional who enjoys solving problems and helping others?
We are currently seeking a Customer Support Specialist to provide top-tier support to our customers. This is an exciting opportunity to utilize your technical skills and contribute to customer satisfaction.
Responsibilities
- Respond to customer inquiries and technical issues promptly
- Guide customers through troubleshooting steps and solutions
- Maintain and update customer support documentation
- Collaborate with cross-functional teams to improve products and services
- Participate in career development workshops and training
- Travel opportunities to assist clients across the US
- Identify patterns in customer feedback to suggest improvements
Qualifications
- Strong understanding of technical concepts and troubleshooting
- Excellent verbal and written communication skills
- Proficiency with support software and CRM tools
- Ability to work independently and as part of a team
- High school diploma; degree in IT or related field is a plus
- Experience in customer support or technical assistance roles preferred
Benefits
- Professional growth and advancement within the company
- Engaging team environment focused on success
- Participation in workshops and professional development programs
Become an essential part of our customer support team. Apply now!
