Demo

Customer Support Specialist

Swipe Say Easy
Philadelphia, PA Full Time
POSTED ON 1/7/2025 CLOSED ON 2/6/2025

What are the responsibilities and job description for the Customer Support Specialist position at Swipe Say Easy?

Elevate Your Career: Customer Support Specialist Wanted!


Are you passionate about technology and providing exceptional customer support?


We are seeking a dedicated Customer Support Specialist to join our dynamic team. In this role, you'll be the go-to expert for resolving customer issues and enhancing their experience with our products and services.


Responsibilities

  • Provide expert assistance to customers via phone, email, and live chat
  • Troubleshoot technical issues and guide customers through solutions
  • Document customer interactions and maintain detailed records
  • Collaborate with internal teams to escalate and resolve complex issues
  • Participate in team workshops and career development programs
  • Stay updated on product knowledge and industry trends
  • Assist in developing customer support best practices


Qualifications

  • Excellent communication and problem-solving skills
  • Strong technical aptitude and ability to learn quickly
  • Proficiency with customer support software and CRM systems
  • Ability to handle multiple tasks in a fast-paced environment
  • High school diploma or equivalent; bachelor's degree preferred
  • Previous experience in customer support or technical support is advantageous


Benefits

  • Opportunities for travel and working with clients across the US
  • Career advancement and professional development programs
  • Collaborative and supportive team environment
  • Access to team workshops and ongoing training


Ready to make a difference as a Customer Support Specialist? Apply today and join our team!

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