What are the responsibilities and job description for the Customer Support Specialist position at Swipe Say Easy?
Elevate Your Career: Customer Support Specialist Wanted!
Are you passionate about technology and providing exceptional customer support?
We are seeking a dedicated Customer Support Specialist to join our dynamic team. In this role, you'll be the go-to expert for resolving customer issues and enhancing their experience with our products and services.
Responsibilities
- Provide expert assistance to customers via phone, email, and live chat
- Troubleshoot technical issues and guide customers through solutions
- Document customer interactions and maintain detailed records
- Collaborate with internal teams to escalate and resolve complex issues
- Participate in team workshops and career development programs
- Stay updated on product knowledge and industry trends
- Assist in developing customer support best practices
Qualifications
- Excellent communication and problem-solving skills
- Strong technical aptitude and ability to learn quickly
- Proficiency with customer support software and CRM systems
- Ability to handle multiple tasks in a fast-paced environment
- High school diploma or equivalent; bachelor's degree preferred
- Previous experience in customer support or technical support is advantageous
Benefits
- Opportunities for travel and working with clients across the US
- Career advancement and professional development programs
- Collaborative and supportive team environment
- Access to team workshops and ongoing training
Ready to make a difference as a Customer Support Specialist? Apply today and join our team!
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