What are the responsibilities and job description for the Entry Level Customer Service Rep position at Swipe Say Easy?
Department: Swipe Say Easy
Location: Columbus, OH
Compensation: $18.50 - $27.50 / hour
Entry Level Customer Service RepLocation: Columbus, OH
Employment Type: Full-Time
Salary Range: $18.50 - $27.50 Hourly (based on experience)
Position Overview
Swipe Say Easy is seeking a Customer Service Representative to join our team. This individual will serve as the first point of contact for our customers, providing exceptional support and ensuring a seamless customer experience. If you are a proactive problem-solver with excellent communication skills and a passion for helping others, this is the role for you!
Key Responsibilities
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat.
- Resolve customer issues and provide solutions in a professional and efficient manner.
- Educate customers on Swipesay's products, services, and policies.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to address customer concerns and improve service delivery.
- Assist with account setup and troubleshooting technical issues.
- Identify opportunities to enhance customer satisfaction and loyalty.
- High school diploma or equivalent
- Strong communication and interpersonal skills.
- Proficiency in using CRM software and customer support tools.
- Ability to handle multiple tasks and work efficiently under pressure.
- Problem-solving skills and a positive, customer-first attitude.
- Comprehensive health insurance (medical, dental, and vision).
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick days, and holidays.
- Professional development and training opportunities.
- Employee wellness programs and resources.
- Flexible work environment with a focus on work-life balance.
Salary : $19 - $28
