What are the responsibilities and job description for the Junior Customer Service Representative position at Swipe Say Easy?
Start Your Journey in Customer Service Today!
Are you enthusiastic, friendly, and eager to help customers? We’re looking for a Junior Customer Service Representative to provide excellent support and ensure a positive customer experience. This role is perfect for someone looking to grow their skills and build a rewarding career in customer service.
Responsibilities:
- Assist customers with inquiries and provide accurate information.
- Resolve basic issues and escalate complex problems to senior staff.
- Maintain detailed records of customer interactions in CRM systems.
- Communicate effectively with team members to ensure seamless service.
- Provide feedback to improve customer service processes.
- Participate in training sessions and team development activities.
Qualifications:
- Strong communication and active listening skills.
- A customer-focused attitude with a problem-solving mindset.
- Basic proficiency with computer systems and customer service tools.
- Previous experience in customer service is an advantage but not required.
Benefits:
- Hands-on training and mentorship to support your growth.
- Opportunities for career advancement within the company.
- A collaborative and supportive work environment.
- Access to professional development programs and workshops.
Take your first step toward a fulfilling career in customer service. Apply now to join our dedicated team!
