Customer Onboarding Project Manager

The role:

Swipeclock is on a mission to make working life simpler and more productive. We’re a leading provider of people solutions for small businesses with over one million employees at more than 45,000 businesses using our time tracking, scheduling and hiring solutions. We offer a unique opportunity to join a well-established SaaS company that is profitable, stable and growing.

The Customer Success Project Manager acts as the liaison between Swipeclock, and a combination of application end users, reseller partners, and the customers of those reseller partners needing help with implementing the Swipeclock Human Resource Management suite of products. With a strong customer first culture, the project manager will provide product knowledge, technical depth, and customer empathy for the implementation process.

They are responsible for all aspects of the implementation life cycle, including kickoff, planning, product configuration, customer training, follow-up and closing of implementation projects.

They are accountable for communication to both reselling partners as well as the lead project contact for clients. In addition, they ensure projects are completed on time and to the satisfaction of both the partner and client.

They are a key part of the Swipeclock Professional Services Training Program, whose goal is to develop early wins and referenceable customers and prepare them for long-term utilization of the Swipeclock suite of products. Customer Onboarding and Implementation is a key point in the customer journey.

More About the Customer Onboarding Position:

• Provide product setup and training for system end users
• Review and confirm all customer-required data for setup
• Review project plan and refine as required based on specific client needs
• Establish timeline for each project phase and completion date
• Manage the customer’s project throughout lifecycle, providing continual updates to stakeholders
• Ability to manage a multitude of projects at once.
• Document all interactions and record information and utilized time in CRM system
• Identify and manage project issues & risks
• Escalate issues that pose risk to on-time delivery or “go-live” dates
• Attend and participate in meetings as required
• Assist with supporting and assisting internal employees
• Performs other related duties as assigned.

Our Ideal Candidate Has:

• Direct experience managing SaaS software implementation projects is a must!
• Experience in payroll industry is a plus
• Strong HTML & CSS experience
• Solid knowledge of Salesforce CRM and MS Office product suite