What are the responsibilities and job description for the Front Desk Associate position at swipejobs LLC?
Job Description
Job Description
Job Description : Details :
17-$18 per hour pay rate
Full Time
Contract -3 months
Onsite in Lantana, FL
What's in it for you?
Health, Dental, Vision insurance offered
401k options
Work with a great team!
Only considering candidates with the following :
One to two years experience working in retail, customer service, optical retail store, or related experience.
Intermediate computer skills and knowledge.
Strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds.
Enjoys working as part of a team to support legendary patient care.
Enjoys working in a fast-paced environment.
Strong organizational skills.
Effective verbal and written communication skills.
Demonstrated ability to learn, support change management and assimilate new information quickly.
Ability to use independent judgment / discretion for problem and discern when an escalation is necessary on more complex issues or situations to Office Manager.
Preferred Skills :
Bilingual (English / Spanish).
Experience or understanding of healthcare industry or terminology.
Previous front desk or technician experience helpful, however, will train and develop qualified candidates.
Responsibilities :
Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit.
Responsible for professionally greeting patients and extend exceptional customer service for a positive client / patient experience.
Answering the phones properly and in a timely manner
Explaining the process and exam pricing in a transparent way (when asked)
Taking all necessary information from patients from a front desk / technician perspective.
Responsible for collecting copays; handle payments in accordance with standard operating procedures.
Responsible for properly and accurately dispensing eyewear and contacts.
Responsible for ordering contacts.
Assist with patient care and conduct pre-test for eye examinations.
Gather medical history information from patient.
Explain the testing process to patients, preparing them, and administering tests on visual capabilities.
Keep records, inventory, and notes during examinations.
Maintain and clean examination equipment.
Assist in answering the phone and scheduling appointments, when needed.
Assist with dispensing and performing minor adjustments on eyewear, when needed.
I&R-showing patients how to wear contacts and proper hygiene.
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