What are the responsibilities and job description for the Technical Support Specialist position at swipejobs?
Responsibilities:
- Resolves internal and external customer concerns raised during installation, operation, maintenance or product application or compatibility matters in a manner that support the achievement of the company's satisfaction, growth, and operational excellence goals.
- Troubleshoots problems with software applications and recommends corrective action Implement internal escalation processes and collaborate in the development of procedures, methods, best practices, and documentation to provide consistent and reliable and excellent technical service
- Analyze, reproduce, trouble-shoot, and resolve technical issues related to specific and general functionality of product/software (internal or external) and (if applicable) associated third-party integrations
- Maintain an in-depth knowledge of the products/software
- Document customer (internal or external) information and recurring technical issues to enhance product quality programs and product development
- Act as a customer advocate, championing issues which have an impact on customer operations as they relate to products/software
- Utilizes multiple systems/tools to troubleshoot a variety of issues and partner with various departments to ensure software products meet the needs of the customer
Salary : $18 - $20
