Food Service Team Leader

About Swirlies Treats:

Swirlies Treats is seeking enthusiastic and reliable individuals to join our team for the 2025 season. We specialize in providing high-quality soft serve and exceptional guest experiences in a fast-paced, enjoyable environment. We are committed to fostering a positive and inclusive workplace.

Job Summary:

We are seeking a dynamic and experienced Team Lead to join our Front of House (FOH) team. As a Team Lead, you will play a crucial role in ensuring exceptional customer experiences, fostering a positive team environment, and driving operational efficiency. You will be a key support to the FOH Manager, taking on leadership responsibilities and acting as a role model for our team.

Responsibilities:

Customer Service Excellence:

• Lead by example in providing outstanding customer service, resolving customer complaints effectively and professionally.
• Proactively anticipate customer needs and ensure a positive and memorable dining experience.
• Exercise discretion in providing discounts and resolving customer issues to maintain customer satisfaction.

Team Leadership and Development:

• Motivate and inspire team members to achieve their best, fostering a collaborative and supportive work environment.
• Effectively communicate expectations, provide constructive feedback, and recognize team member contributions.
• Conduct thorough and engaging training for new hires, ensuring they are equipped with the skills and knowledge to succeed.
• Resolve conflict between team members in a professional manner.

Operational Efficiency:

• Proactively monitor inventory levels and ensure adequate stock of supplies.
• Assign tasks to team members during slower periods to maximize productivity and ensure completion of necessary tasks.
• Oversee the completion of closing checklists, ensuring all tasks are performed accurately and efficiently.
• Think ahead to create solutions to problems before they arise.

Communication and Collaboration:

• Maintain clear and effective communication with the FOH Manager and other team members.
• Communicate with the back of house staff to ensure smooth service.
• Provide clear and concise instructions.

Administrative Duties:

• Ensure all closing duties are completed fully.
• Assist the FOH manager with daily task as needed.

Qualifications:

• Proven experience in a customer service-oriented role, preferably in the restaurant or hospitality industry.
• Demonstrated leadership skills and the ability to motivate and inspire a team.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work effectively in a fast-paced environment.
• Excellent organizational and time management skills.
• Experience in training new team members.
• Ability to work closing shifts.

Physical Requirements:

• Standing and Walking: Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Lifting and Carrying: Ability to lift and carry objects of moderate weight (40lb), such as ice cream tubs, ingredient containers, boxes of supplies, and cleaning supplies. This may involve lifting from floor level to above waist level.
• Reaching and Bending: Ability to reach, bend, and stoop frequently to access ice cream, toppings, cups, cones, and other supplies in freezers, refrigerators, storage areas, and under counters.
• Fine Motor Skills: Ability to use fine motor skills for tasks such as scooping ice cream, operating a cash register, handling small items (like sprinkles and spoons), and assembling orders.
• Visual Acuity: Adequate visual acuity to read orders, labels, and cash register displays, as well as to judge portion sizes and ensure the quality of the product.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees. Reasonable accommodations will be made for qualified individuals with disabilities.

Job Type: Part-time

Pay: $12.41 - $20.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Application Question(s):

• What are your hours of availability?

Ability to Commute:

• Haymarket, VA 20169 (Required)

Work Location: In person

Salary : $12 - $20