Hourly E-Commerce Customer Service and Sales Representative (Hybrid)

Job Description Job Description Job Title : Hourly E-Commerce Customer Service and Sales RepresentativeLocation : Hybrid Position (Pineville NC office)Schedule : 20-40 hours a week depending on schedule.About Us : Swiss Made Brands / Under the Radar Sales, the US Distribution of Swiss Diamond cookware, is a leader premium cookware, dedicated to delivering exceptional products and outstanding customer service. We’re seeking a motivated and personable individual to join our team as a Part-Time E-Commerce Customer Service and Sales Representative.Position Overview : In this role, you will be the first point of contact for our online customers, providing exceptional support and offering tailored product recommendations. The ideal candidate has a blend of customer service expertise, e-commerce knowledge, and a knack for sales. Pay will be a base plus a commission on sales, DOE.Key Responsibilities : Provide prompt, friendly, and professional support to customers via email, chat, and phone.Assist customers with product inquiries, order tracking, returns, and troubleshooting issues.Proactively identify sales opportunities by understanding customer needs and recommending suitable products.Support e-commerce operations, including monitoring and managing online orders, inventory updates, and payment processingCollaborate with e-commerce and sales , including data entry, product image and data uploads, helping to ensure a seamless customer journey.Maintain detailed and accurate customer interaction records in the CRM system.Stay updated on product offerings, promotions, and industry trends to provide informed recommendations.Qualifications : Proven experience in customer service and / or sales, preferably in an e-commerce environment.Strong communication skills, both verbal and written.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.Tech-savvy with experience using e-commerce platforms (e.g., Shopify, Big Commerce), CRMs, and communication tools.A positive attitude, problem-solving mindset, and a passion for helping customers.Availability to work flexible hours, including evenings and weekends.Preferred Skills : Experience in the home goods industry is a plus.Familiarity with Shopify, Google Applications, Microsoft Office, and PC apps.Sales-driven mindset with a track record of upselling or meeting sales goals.What We Offer : Competitive hourly wage.Flexible work schedule.Opportunity to grow within the company.Employee discounts on Swiss Diamond.A supportive and collaborative team environment.How to Apply : To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you’re a great fit for this role.Company Description Swiss Diamond cookware is manufactured mainly in Switzerland, using a hydroelectric green power supply in a clean and safe environment and is controlled by the Swiss authorities; the Swiss Diamond brand is expanded today to high-end kitchen knives, Hand Held mixers, Stainless steel cookware, kitchen tools, etc. Company Description Swiss Diamond cookware is manufactured mainly in Switzerland, using a hydroelectric green power supply in a clean and safe environment and is controlled by the Swiss authorities; the Swiss Diamond brand is expanded today to high-end kitchen knives, Hand Held mixers, Stainless steel cookware, kitchen tools, etc.