Client Service Manager

Swiss Post Solutions (SPS) is a global outsourcing organization that offers both business and document processing services. We are currently looking for an Client Services Manager This is a full-time position with standard business hours (Monday through Friday).

Job Description

• Manages the daily operations of the office services, reception, and hospitality team.
• Maintain inventory control and order supplies as needed.
• Responsible for hiring, training, and continued development in each department.
• Approves and maintains employee time logs.
• Responsible for all monthly reporting, trackers, volume logs, etc.
• Provide excellent client service as the first point of contact with the client.
• Communicate with and maintain vendor relationships.
• Process and produce print/copy orders as requested.
• Operate binding and other auxiliary equipment.
• Duties include printing, photocopying, scanning, copying documents to removable media, working with PDF, .JPG and .TIF formats, network shared folders, faxing, mail distribution, file room maintenance.
• Maintain postage, postage machine supplies and assist with preparation and delivery of certified mail and UPS, DHL, and FedEx packages.
• Perform all phases of equipment set-up, operation and routine maintenance.
• Maintain equipment and supplies, to include cleaning and repairing.
• Provide customer service, including problem solving to satisfy those needs with a minimum amount of supervision.
• Manage conference room set-up and clean-up, front desk coverage of phones at reception desk, and maintain cleanliness of kitchen facilities.
• Must be able to lift/move items weighing up to 50 lbs., such as storage boxes, computer equipment, etc. and for delivery/refilling of paper for copy machines throughout the office.
• May be required to assist with light office moves, picture hanging and file cabinet organization.
• Must be willing to train on light troubleshooting of computer hardware and network plug-in procedures. Local pick-up and delivery of packages is also a part of the position.

Qualifications

• Exceptional customer service skills
• Excellent oral and written communication skills as well as presentation skills to interface with all levels of management, associates, and vendors
• Outstanding organizational skills, with the ability to prioritize tasks and keep work areas clean and well stocked
• Ability to apply complex problem solving skills to achieve solutions
• Management experience in office services in a law office or equivalent professional environment where legal documents are copied and scanned is required.
• Candidates with a background working in a law office are preferred.
• High school diploma or equivalent education.
• Prior experience of Law and Adobe pre-print applications very helpful.
• For new hires, must meet all Swiss Post Solution employment qualifications.
• Professional appearance and attitude required.

We offer a competitive benefits package including medical, dental and 401K

Job Type: Full-time

Pay: $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Office Services: 2 years (Required)
• Managerial: 2 years (Required)

Work Location: In person

Salary : $80,000