What are the responsibilities and job description for the Front Office Supervisor position at SWISSOTEL?

Job Description

WHAT YOU WILL BE DOING :

You are an inspiring emerging leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of Multi-tasking! You enjoy developing others and genuinely bringing joy to peoples’ lives - and it just so happens you’ll be doing just that in an award-winning hotel.

The Front Office Supervisor will support the Front Office Manager by leading our Front Office & Swiss Service team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.

To support the Front Office Manager in all aspects of the department and inspiring the Front Office team to follow all service standards
To consistently offer professional, friendly and engaging service while creating heartfelt experiences
To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
To develop colleagues through a meaningful training program
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standards
Communicate internal and external guest requests via applicable resort software
Maintain and monitor the Royal Service software system
Ensure all requests logged in the Royal Service software are followed up according to the hotel’s standards
Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following :

Frequent standing, walking and sitting throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE :

Previous PMS experience preferred

Computer savvy in Microsoft Window applications an asset

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

WHAT IS IN IT FOR YOU :

Hourly Rate for Position : $28.10

Employee Benefit Card offering discounted rates at Accor worldwide

Learning & Development programs through our Academies

Opportunity to develop your talent and grow within our property and across the world!

Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging

Comprehensive Benefit Package which offers :

Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity / Paternity and Holiday.

Salary : $28

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Front Office Supervisor

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