What are the responsibilities and job description for the Overnight Swiss Service Agent position at SWISSOTEL?
Job Description
WHAT YOU WILL BE DOING :
You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.
The Swiss Service Agent is the heartbeat of the hotel operation! They process all external and internal calls either by redirecting calls or assisting the caller. The Swiss Service Agent takes ownership of the caller’s request and follows up according to the hotel’s standards. The Swiss Service Agent is our guest’s trusted guide, providing accurate information relating to all aspects of the hotel assisting all external and internal guests in operating the telephone system.
- This is an overnight position - the hours are from 11 pm to 7 : 30 am
- Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standards
- Communicate internal and external guest requests via applicable resort software
- Maintain and monitor the Royal Service software system
- Ensure all requests logged in the Royal Service software are followed up according to the hotel’s standards
- Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following :
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE :
Additional Information
WHAT IS IN IT FOR YOU :
Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity / Paternity and Holiday.
Salary : $26
