Jet2 Duty Manager - Edinburgh Airport

Overview

Jet2 Duty Manager

Salary: Competitive

Contract: Permanent

About the role:

To effectively manage and grow the partnership between the two companies and secure joint future successes; To utilise a multi-skilled and fully flexible dispatch, passenger services, and ramp workforce to consistently meet customer expectations within pre-agreed budget limits and service level agreements, in a professional manner.

Responsibilities

To develop and maintain the partnership with Jet2 at Edinburgh Airport

• Directly accountable for all areas of the Jet2 operation at Edinburgh Airport on a day to day (shift-by-shift) basis.

• To develop and maintain the partnership with Jet2 at Edinburgh Airport• To develop and maintain effective and productive working relationships with all service partners, continually monitoring performance standards to ensure KPIs are achieved.• To develop agree and implement (then monitor) operational plans to ensure the businesstargets are met.• To analyse all delays and establish RCA processes to ensure non repeat of occurrences.• To clearly identify all legislative, regulatory, statutory and procedural requirements placed upon the station and recommend operational areas of improvement.• To lead, complete and develop prompt accurate recording of incidents and delay/service failures.• To contribute to overall business plans and strategy as a member of the management team and to undertake projects at the request of senior management to develop and exploit fully commercial and business improvement opportunities.• To develop agree and implement then monitor financial plans to ensure all business and commercial opportunities are exploited. • Undertaking of any other duties as required by the Company.

Measures of Performance

• Stations partnership/relationship develops and is commercially strong.• Performance is managed against budget and no overspend is attributed to the service provided to the carrier.• Demonstration of understanding of the partnership needs and implementation of ideas.• Punctuality and service targets are achieved and exceeded and demonstrated statistically.• All internal and customer feedback to be addressed promptly and effectively.• Realistic solutions are presented and implemented timely and effectively. • Service delivery failures minimized and controlled.

Qualifications

Knowledge, Skills and Experience

• Significant experience of managing the ground handling operations of both airside and landside.
• Minimum of 4 GCSE’s grade A-C including English and Maths (or equivalent).
• Evidence of a high level of people, customer and business management skills including leadership, strategic planning, finance and communication skills.
• Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.
• Significant experience of managing large customer relationships and change.
• Significant experience of producing statistical information and developing implementing and monitoring new operational ideas.
• Experience of managing ground handling operations on behalf of a large volume charter carrier.
• Excellent oral and written communications.
• Computer literacy (Word, Excel, PowerPoint) will be considered an advantage.
• Ability to multi-task and work effectively in a fast-paced environment.
• Ability to work closely with other departments and managers.
• Excellent attention to detail.
• As and when, travel may be required between Swissport sites, with overnight stays when required.

Desirable:• Previous business transition experience in large customer operations desirable.• Demonstratable experience operating in senior aviation roles desirable.