Passenger Services Manager

Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

To efficiently and profitably manage and direct passenger services activities by providing a safe, quality product covering a range of ground handling services to its customers.

The expected pay rate is $95,000 - $98,000/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Job Responsibilities

• Full responbility for delivering effective passenger services solutions to our customers
• Lead, motivaite and manager staff to deliever on the Service Level Agreements (SLA) with customers
• Resolve customer service issues in a timely manner with tact and diplomacy
• Responsbile for proactively managing safety & security processeds and procedure3s to comply with Swissport Standards
• Monitor and analyze the Profit & Loss (P&L) statements for variances and take appropriate action
• Review new airline and vendor contracts asx needed and provide appropraite feedback
• Review key poerformance indictators (KPI) and convey necessary actions if needed
• Meet with customers on a regulr basis to get feedback and monitor satisfaction levels
• Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees
• Build and maintain relationships with key stakeholders
  
  

Qualifications And Competencies

• 3 to 5 years customer service experience
• Extensive airport operational experience
• Excellent leadership skills with a proven track record of managing people
• Above-average ability to work under pressure
• Releveant experience negotating contracts
• Excellet oral and written communcation skills
• Numerate and detail oriented
  
  

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
  
  

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!