What are the responsibilities and job description for the Application Engineer position at Switch4 LLC?
Job Description
Job Description
Title : Application Engineer
Location : Novi, MI
Job Type : Full Time / Permanent
Responsibilities :
The successful candidate will be a critical customer interface and must demonstrate a real passion for customer success. Strong analytical skills, self-motivation, excellent communication, and customer relationship management are key factors for success.
- Delivery of post sales customer technical support for Keysight's portfolio of products that support test of EV battery cells, modules and packs, as well as charging interfaces of EV, and electric vehicle supply equipment (EVSE).
- Analysis, diagnose and resolution of customer issues in using supported products.
- Analysis and diagnosis of hardware and software failures (remotely or on-site as necessary).
- Employ case tracking tools to ensure that all customer issues are documented through to resolution and closure.
- Provide start-up assistance and customer trainings to ensure that system utilization and productivity are maximized.
- Be the voice of the customer providing clear reporting and feedback.
- Take best advantage from post sales interactions with customers to investigate and qualify further business opportunities.
Qualifications :
