What are the responsibilities and job description for the Refund/Credit Specialist position at Switch4 LLC?
Job Description
Job Description
Job Title : Refund / Credit Specialist
Location : Columbus, OH
Job Type : Temporary
Job Summary :
Seeking a detail-oriented Refund / Credit Specialist to join our team in Columbus, OH. This role involves reviewing and managing supplier credit / refund requests, improving acceptance rates, and supporting organizational projects. The role is part of the Accounting Department and will require approximately 20-25 hours weekly on credit / refund-related tasks, with the remaining time supporting similar projects.
Responsibilities :
- Daily Reporting and Management :
- Pull and review daily reports from Food Logic for credit requests in the statuses : Credit Rejected, No Credit Requested, and Restaurant Review.
- Add the daily report to a master list, ensuring no duplicate incident IDs.
- Request Review and Action :
- Investigate each incident ID to determine necessary actions :
- Follow up with restaurants for additional information.
- Update invoice or PO data in ERS or Oracle.
- Correct supplier information in Food Logic.
- Revise reason codes.
- Escalate issues with DC / Supplier, if needed.
- Validate rejection reasons (no further action).
- Communication :
- Email relevant parties (restaurants, Food Logic, and TD) to request or share additional information.
- Tracking and Updates :
- Maintain and update the running list with all actions taken for transparency and tracking.
Requirements :
Ideal Candidate Profile :
