What are the responsibilities and job description for the Strategic Vendor Manager position at Switch4 LLC?
Title: Strategic Vendor Manager
Location: Pittsburgh, PA
Job Type: FTE/Permanent
Position Overview
The Strategic Vendor Manager will serve as the primary liaison between the organization and a key strategic technology vendor. This role requires a blend of banking, legal, and technology expertise to effectively manage the vendor relationship, ensuring alignment with the organization's strategic goals. The manager will be responsible for consolidating known issues, projects, and initiatives, balancing internal resources, and preparing comprehensive communications and status updates for internal leadership and vendor executives.
Primary Responsibilities
Location: Pittsburgh, PA
Job Type: FTE/Permanent
Position Overview
The Strategic Vendor Manager will serve as the primary liaison between the organization and a key strategic technology vendor. This role requires a blend of banking, legal, and technology expertise to effectively manage the vendor relationship, ensuring alignment with the organization's strategic goals. The manager will be responsible for consolidating known issues, projects, and initiatives, balancing internal resources, and preparing comprehensive communications and status updates for internal leadership and vendor executives.
Primary Responsibilities
- Vendor Relationship Management:
- Serve as the main point of contact between the organization and the strategic vendor.
- Develop and maintain strong, collaborative relationships with vendor representatives.
- Ensure vendor compliance with contractual obligations and service level agreements (SLAs).
- Issue and Project Management:
- Consolidate and track all known issues, projects, and initiatives involving the vendor.
- Coordinate with internal teams to balance resources and prioritize tasks.
- Facilitate resolution of issues and ensure timely completion of projects.
- Communication and Reporting:
- Prepare and deliver written communications and status updates for internal leadership and vendor executives.
- Provide regular updates on vendor performance, project status, and issue resolution.
- Develop and present reports and dashboards to senior management.
- Strategic Planning and Execution:
- Align vendor activities with the organization's strategic objectives.
- Identify opportunities for process improvements and cost savings.
- Participate in strategic planning sessions and contribute to the development of vendor management strategies.
- Other Duties:
- Perform other related duties and projects as assigned.
- Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered in daily operations.
- Excellent communication skills, both written and verbal.
- Excellent project management skills.
- Excellent organizational, analytical, and interpersonal skills.
- Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
- Strong management skills with the ability to coordinate internal stakeholder needs.
- Experience reviewing, articulating, aligning, and prioritizing against relevant verticals/products of the strategic vendors.
- Ability to plan using a risk governance framework and negotiate contracts/SLAs.
- Advanced degree (MBA or JD) is highly preferred.
