What are the responsibilities and job description for the Customer Success Specialist position at Switchboard Hiring?
Job Description
Job Description
About the Company
Switchboard Hiring is seeking a Customer Success Specialist for our client, Locution Systems. For over 30 years, they've been improving response times, reducing dispatcher stress, and enhancing quality of life for first responders. If you value being part of a stable company that will provide you with an opportunity to learn new things and develop your skills, look no further.
As the Customer Success Specialist, you will :
Manage customer relationships. Communicate achievable timelines and manage customer expectations
Work with internal teams to create service proposals for new customers and add-on services for existing customers
Build and continuously expand your knowledge of our products and services on the fly
Balance independent project work with routine service requests, knowing when to involve other team members or departments to ensure customer success
We want to hear from you if you have :
Prior experience in a customer facing service or support role
Experience developing customer relationships and a proven ability to connect with people
Experience prioritizing tasks, managing multiple priorities and a proven ability to be flexible and adaptable based on customer and business demands
Ability to convey complex information clearly and concisely, both verbally and in writing
Proficiency in Microsoft Office
Even better, but not required :
Advanced skills in Excel
Knowledge of Fire and EMS operations
Experience with Salesforce and / or Bluebeam Revu
Ability to manage small to medium sized projects
Additional Job Details Compensation and Benefits
Competitive base salary between $75k - $85k
100% employer-covered health insurance
401K matching program
Profit sharing program
Travel
Occasional travel to customer sites to strengthen relationships, based on customer needs
1-2 trade shows per year possible
Location
Golden, Colorado
Hybrid schedule with three days in office per week after an initial training period
Compensation Range : $75K - $85K
Salary : $75,000 - $85,000
