What are the responsibilities and job description for the Conversational Artificial Intelligence Platform (CAIP) Developer-ST position at SwitchThink Solutions?
The Sr Conversational AI Platform (CAIP) Developer is responsible for maintaining existing and building new intents, conversations, and processes. They manage object, and API integrations within SwitchThink’s Conversational AI Platforms (CAIPs) and are responsible for on-going AI model training to improve platforms’ accuracy rates in understanding human interactions. They will also work with internal business partners and system vendor(s) to implement, test, maintain, and regularly validate accurate and compliant operation of the CAIPs and associated integrations, and will be responsible for defect troubleshooting and resolution.
What you will do here:
Intent Creation & Conversation Design
Build accurate, complaint and user-friendly new use cases (intents), conversations, processes, objects, entity extractions, and API integrations within SwitchThink’s CAIP platforms.
Analyze business requirements to understand the challenges business partners are trying to solve for; identifies and clarifies any gaps as input for the design of new uses cases (intents); and offers technical solutions to solve for need.
Develop CAIP logic; write and execute unit tests to ensure accuracy; and collaborates with stakeholders to address and resolve issues identified during UAT, ensuring user and business requirements are met.
Integrations
Integrate CAIPs with existing systems and APIs to access relevant data and perform actions.
Develop CAIP interactions across various channels (voice, IVRs, web, mobile apps, messaging platforms).
Performance Monitoring & AI Model Training
Optimizes SwitchThink’s CAIPs to continuously improve the member experience by increasing intention prediction accuracy and accuracy in understanding human interactions.
Analyze and report on critical data inputs for the technology and utilizes that data to make consistent improvements to the service it provides.
Defect Troubleshooting & Resolution
Troubleshoot reported defects and repair in accordance with SLA commitments.
What you will need:
Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
Equivalent combination of education and relevant technical experience for service centers required.
2 years coding experience writing functions in object-oriented programming languages required.
1 years in AI Training, RPA, automation projects or other relevant technical experience for service centers required.
1 years in natural language processing required.
1 years in CAIP, including voice use cases preferred.
1 years coding experience with JavaScript preferred.
1 years in generative AI and Large Language Models (LLMs) – preferred.
2 years with large scale contact center telephony preferred.
2 years financial services experience preferred.
Bilingual, Spanish Speaking preferred.
Ability to coordinate and direct development assignments of fellow teammates to complete deliverables required.
Demonstrated understanding of CAIP technology, including voice use cases, and related telecommunications devices, networks, software, and systems required.
Broad knowledge of API integration protocols and web standards (e.g. OAuth, SSL, CORS, JWT) required.
Demonstrated expertise gathering requirements and engaging with stakeholders required.
Strong analytical and problem-solving skills required.
Excellent communication skills for collaboration with technical and non-technical stakeholders required.
Knowledge of the Financial Services industry as well as trends and current events preferred.
Proficient with Microsoft Office Suite required.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
