Leasing Consultant

Job Description

Switzenbaum & Associates is looking for a Leasing Consultant to join our team in Charlotte, NC. This position will be responsible for leasing new apartments to prospective residents and assisting with the on-boarding of new tenants.

SUMMARY: The Leasing Consultant is the Residential’s sales representative whose primary duties are to greet clients, to present professionally the features and benefits of their assigned property and properly secure lease agreements from qualified persons. As a key employee liaison between all residents and guests of the community and the ownership, Leasing Consultant personnel must have leasing experienced in the multi-family industry, must be familiar with using computer software to perform various tasks, must have a proven track record in sales and leasing properties, excellent interpersonal skills and strong communication. Some duties required of the position include:

· Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.

· Ensure that all vacant or to be shown units are locked and unlocked as needed and that the surrounding areas are in “model” condition.

· Show units to prospects and follow up on daily traffic.

· Prepare all lease documents.

· Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

· Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

· Update availability report, process applications for approvals. (i.e., credit check, background check, and rental history, etc.)

· Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.

· Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

· Maintain thorough product knowledge of the property, sister properties and competitors.

· Secure new resident (s) signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

· Ensure apartment is ready for resident to move-in on agreed date.

· Assist with the renewal program, including sending renewal letters, preparing renewals, etc.

· Open the leasing office daily, including ensuring cleanliness of the office and amenities, preparing refreshments for the potential guests, taking phones off overnight service, checking and responding to voicemail.

· Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.

· Report any violations of the rules and regulations that are noticed at any time.

· Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors.

· Be familiar with the fire alarm system operations and report all incidents to management.

· Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

· Close out work orders daily, weekly, monthly and follow up with residents to make sure everything has been completed.

· Coordinate with office administrative staff to maintain and update all resident information in computer database.

· Assist in developing and implementing effective marketing strategies to increase property traffic and internet leads.

· Post and update social media advertisements and ensure maximum property visibility.

· Assist with property and resident events.

Required Skills:

• Excellent customer service skills.
• Strong phone skills, including the ability to answer questions and deliver a positive experience with high call volumes.
• Self-motivated, detail oriented, and able to work independently with a high degree of accuracy.
• Ability to work in a fast-paced environment, drive results, and take ownership of tasks and projects.
• Strong negotiation skills and the ability to build and maintain strong relationships with prospective and current tenants.
• Proven experience as a leasing consultant or similar role.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Charlotte, NC 28217 (Preferred)

Ability to Relocate:

• Charlotte, NC 28217: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18