What are the responsibilities and job description for the Director of Implementations position at Swivel?
SWBC is seeking a talented individual to play a pivotal role in driving the successful execution of new and existing client product onboarding. You will ensure that the team operates at the highest caliber, leading the onboarding and implementation of various products, ensuring seamless integration and maximum efficiency across all departments.
Essential duties include the following :
- Leads a team focused on Implementation and Onboarding of clients utilizing platforms and systems including, but not limited to, financial institution and communities' products.
- Builds and mentors a high-performing team of senior individual contributors in a highly complex space. Provide guidance, support, and professional development opportunities for team members. Foster a collaborative and inclusive team environment. Establishes, monitors, and manages metrics for all areas of ownership.
- Owns business level objectives for the team and projects to ensure on-time completion through complexity and ambiguity, with limited decision-making authority. Responsible for participating in defining team strategy for the implementations and onboarding team, ensuring that projects move forward efficiently even in the face of uncertainty.
- Collaborates across a large cross functional organization, partners with product, engineering, sales, customer success, and others to influence outcomes and remove roadblocks associated with client onboarding and process improvement. Take ownership of leading and unblocking major projects.
- Ideates, scopes and executes the process improvement for onboarding processes including automating simple tasks, working with development team to remove manual effort and work, and improving the experiences of clients and the communities we serve.
Serious candidates will possess the minimum qualifications :
SWIVEL offers
Additional Information :
SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWIVEL does not hire tobacco users as allowed by law.
To learn more about SWIVEL, visit our website at https : / / www.getswivel.io / . If interested, please click the appropriate apply button.
