What are the responsibilities and job description for the Cashier position at SWK Management Inc?
Description
Description
As the Shooters World Cashier, you will be responsible for ensuring excellent customer service. The cashier will scan the customer’s items, ensure that prices and quantities are accurate, accept payments, issue receipts, answer inquiries, and provide helpful information to customers products, promotions, or item locations. You will also process refunds and exchanges, as well as perform ATF Form 4473 completion process for all guests at Shooters World. As such, this position is stationed at either the Firearm Transaction or Checkout Area.
Duties and Responsibilities
· Deliver the World’s Greatest Firearm Experience to every customer.
· Accurately process all transaction, including cash, credit cards, gift cards, return, exchanges etc.
· Answer questions about products, services, and promotions.
· Provide accurate information on product availability, pricing, and other related inquiries.
· Ability to operate, demonstrate, and explain merchandise.
· Answer incoming phone calls.
· Connect with customers by graciously listening to questions or concerns; asking open ended questions; recommending solutions; answering questions and responding to concerns in a timely manner.
· Process special orders and backorders in an efficient manner.
· Ability to monitor inventory and report any discrepancies to management.
· Assists with other duties as assigned.
Requirements
Knowledge, Skills and Education Requirements
· High school diploma or equivalent
· Ability to handle transactions accurately and responsibly
· Ability to perform basic math functions such as addition, subtraction, multiplication, and division.
· Ability to read and interpret instructions.
· Ability to stand for extended periods.
· Ability to work effectively with others in a team-oriented environment and provide premier customer service.
· Proficient cashier and clerical skills
· Comfortable with cash handling
· Functional proficiency with computer programs and systems
· Be an individual who is driven, confident and flexible
