I.T. Analyst

SWLA CENTER FOR HEALTH SERVICES

JOB DESCRIPTION

JOB TITLE: I.T. Analyst

DEPARTMENT: Information Technology

SUPERVISED BY: Chief Operating Officer 

An I.T. Support Analyst provides technical support and advice to end-users regarding access to company resources, equipment, and technology required to deliver the organization's services.

**The I.T. Support Analyst role will be required to be on site in Lake Charles, Louisiana**

Responsibilities Include:

• Diagnosing and resolving hardware and software issues.

• Providing technical assistance to users through email, phone, in-person, or remote connections.

• Helping users understand and use software and hardware systems.

• Maintaining records of work activities and documenting issues and solutions.

• Updating software and computer systems to maintain and improve functionality, security, and performance.

• Working with other IT teams to resolve complex technical issues.

• Prioritizing and escalating issues to ensure timely problem resolution.

• Assisting with software installations and implementation plans.

• Maintaining an inventory of information technology assets.

• Delivering excellent customer service and ensuring user satisfaction.

Desired Skills & Experience:

• 1 to 3 years in any area of Information Technology.

• Technical aptitude for working with new technologies.

• An understanding of hardware setup and configuration. (Computer systems, printers, fax devices, etc.)

• Understand software installation and troubleshooting in an enterprise

environment.

• Basic knowledge of performing software updates on information systems.

• Basic understanding of Identity and Access Management (1AM), including least privilege and role-based access control (RBAC).

• Motivated and enjoys learning new concepts related to Information Technology.

Desired Certifications:

• CompTIA A , CompTIA Security , or CompTIA Network

Salary Range:

• $40k to $50k (Depends on Experience)

Salary : $19 - $24