What are the responsibilities and job description for the Administrative Support Specialist position at Swoon?
About Swoon
Swoon is a reputable lighting company seeking an Administrative Assistant to join their team.
This role requires a skilled individual who can handle customer inquiries, provide product information, and process sales orders in Syspro.
Responsibilities include:
- Managing incoming calls, providing resolutions or directing calls to relevant contacts.
- Supplying customers with product availability and lead time details, escalating complex issues as needed.
- Processing project sales orders efficiently.
- Ensuring all sales order information is accurate for proper fulfillment.
- Collaborating with the sales or engineering teams as necessary.
- Establishing estimated ship dates from Supply Chain reports.
Required Skills:
- Minimum 2-3 years of customer service experience.
- Strong attention to detail.
- Ability to manage multiple objectives.
- Proficiency in Excel.
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