Job Description
Job Description
This role will be responsible for ensuring seamless benefits processes, managing vendor relationships, handling complex employee inquiries, and driving process improvements. The ideal candidate has a strong background in benefits administration, compliance, and systems management.
This is a great opportunity for someone who thrives in an "all hands on deck" environment, can wear multiple hats, works well with ambiguity and enjoys interacting with people.
Key Responsibilities
- Benefits Administration : Support the day-to-day operations of health, financial, and time away programs. Provide functional support to employees needing assistance with Benefits
Employee Self Services (ESS) transactions in Workday. Assist with personal leaves, accommodations, outplacement services, worker compensation requests and assist with confirming return to work dates for all leaves as needed.
Employee Support : Act as a primary contact for Tier 2 employee queries and assist Scaled Support with Tier 0 / 1 queries as needed via JIRA Cloud ticketing system and support the Benefits COE team on all operational needs.Vendor & Carrier Coordination : Manage relationships with benefits vendors, ensuring service levels are met and resolving escalations as needed.Enrollment & Data Management : Oversee benefits enrollment, ensuring accurate data entry and processing within HRIS and benefits systems. Partner with the Business Systems team to resolve benefits-related system issues, implement process improvements, and test system changes as needed.Compliance & Reporting : Ensure adherence to federal, state, and local benefits regulations (e.g., ACA, ERISA, HIPAA, COBRA). Prepare and submit required compliance filings and reports including required notice distributions.Process Optimization : Identify and implement improvements to streamline benefits processes, enhancing efficiency and employee experience.Open Enrollment Support : Assist in planning and executing open enrollment, including system setup, communications, and employee support.Audits & Reconciliation : Conduct audits of benefits enrollment data and invoices to ensure accuracy and resolve discrepancies.Responsibilities and tasks may change and shift as we operationalize andstreamline
Skills :
Experience using Workday HCM (Workday Benefits is a plus)Familiar with JIRA Cloud or similar ticketing tracking systemAdvance experience with google docs and microsoft office a plusAbility to handle sensitive and confidential dataPassionate about developing efficient processes and driving resultsAttention to detailStrong analytical and problem-solving skills with a focus on accuracyBasic knowledge of benefits federal, state, and local laws and best practicesCommunication : Excellent verbal and written communication skills.Collaboration : Ability to work cross-functionally with HR, payroll, finance, and external vendorsEducation :
3 years of previous Benefits experience in the US (global experiencepreferred, but not required)
Company Description
Come get Swoon’d!!
Swoon handles the staffing need of over 80 Fortune 500 clients.
We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.
Company Description
Come get Swoon’d!!
Swoon handles the staffing need of over 80 Fortune 500 clients.
We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.
