What are the responsibilities and job description for the Billing Specialist (84071) position at Swoon?
Job Description
Job Description
Duration : 12-months
Location : Hybrid (Cumberland RI 02864)
Job Responsibilities
- Provide analysis and solutions to complex billing.
- Enhance other's understanding of “end-to-end” meter to cash processes.
- Review and create detailed documentation of business processes and the use of associated systems.
- Monitor and analyze various system control reports, to determine root cause and resolution.
- Implement new controls.
- Develop training and advise others.
- Perform account data repairs to allow system users to proceed with customer billing.
- Develop and maintain effective relationships with internal customers and ESG.
- Investigate and respond to inquiries from internal and external customers, i.e. Call Center, Business Accounts, and / or Suppliers.
- Identify opportunities to use information technology to improve the efficiency and effectiveness of business processes.
- Define requirements, prepare process flows, test, and implement billing processes and system improvement changes due to Regulatory orders or business process improvements to streamline processes and reduce billing costs.
- Assist with business case preparation.
- Prepare clear, concise, comprehensive communications with minimal supervision.
- Facilitate meetings and deliver presentations.
- Establish and maintain effective working relationships with all departments in PPL Electric Utilities as well as regulatory agencies.
- Physical presence in the office / on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
- May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
Basic Qualifications
Preferred Qualifications
Company Description
Come get Swoon’d!!
Swoon handles the staffing need of over 80 Fortune 500 clients.
We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.
Company Description
Come get Swoon’d!! Swoon handles the staffing need of over 80 Fortune 500 clients. We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row. Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.
