What are the responsibilities and job description for the Customer Experience Associate position at Swoon?
Job Summary:
Swoon is looking for a talented Administrative Assistant to join their team. This role involves interacting with customers, processing sales orders, and working closely with internal teams.
Responsibilities include:
- Answering customer calls and responding to emails.
- Providing product information and lead times.
- Processing sales orders in Syspro.
- Verifying sales order accuracy.
- Collaborating with sales and engineering teams.
- Establishing estimated ship dates.
Requirements:
- 2-3 years of customer service experience.
- Excellent communication skills.
- Multitasking skills.
- Excel proficiency.
