What are the responsibilities and job description for the Outage Coordinator / Dispatcher position at Swoon?
Swoon is hiring for our Utilities Client in Allentown, PA for a fully onsite position.
This is a 12-month contract opportunity with Benefits - Health, Dental & Vision (50% of premium is covered for contractor).
Job Summary
We are seeking a detail-oriented and highly organized Outage Coordinator / Dispatcher to manage electrical outage planning, dispatching, and coordination within substation and distribution systems. This role is crucial for ensuring safety, compliance, and efficiency in outage management while maintaining clear communication with system operators, field crews, and emergency response teams.
Key Responsibilities :
- Plan and submit outage requests for electrical zones of protection in substation and distribution systems.
- Prepare and review switch orders to ensure compliance with safety tagging and Lockout / Tagout (LOTO) procedures.
- Compile, track, and distribute outage request information to project stakeholders.
- Interpret electrical one-line diagrams and schematics to support safe and efficient outage planning.
- Serve as a dispatcher when required, directing and dispatching work crews according to customer requests and operational needs.
- Coordinate activities with Distribution and Transmission system operators to ensure safe and effective resource utilization.
- Communicate critical information to Distribution and Transmission system operators for effective and safe customer response.
- Provide courteous and professional customer service by addressing inquiries and resolving complaints.
- Call out, direct, and dispatch personnel while requesting additional support from other departments when necessary.
- Interact professionally with 911 centers, ensuring accurate information exchange for efficient emergency response.
- Perform administrative functions and maintain accurate records of outages, dispatch activities, and communications.
- Perform other related duties as assigned.
- Must be available to work rotating shifts as required.
If interested in more details, please apply!
