Interim Program Manager - Safe Haven

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy.   To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title:

Interim Program Manager - Safe Haven

Location:

Safe Haven / Fairfax Hotel

Schedule (Days and Hours):

Monday – Friday 8:00 am – 4:00 pm

Reporting Type (In-person, Hybrid, or Remote):

Hybrid

Employment Type (Non-exempt / Exempt) AND (Full-Time/Part-Time/ On-Call):

Exempt

Salary Range (Hourly if Non-Exempt, Annual if Exempt):

$85,000 to $95,000

Base salary (increase commensurate with licensing)  

Summary (of position):

“Safe Haven” is a transitional housing residence for veterans seeking permanent housing or other options to end homelessness as appropriate to their needs. Residents are not required to participate in treatment, but treatment options are encouraged and available onsite. 

Swords to Plowshares manages the Safe Haven project at an SRO hotel in the San Francisco Tenderloin neighborhood. This is a VA funded project and will be staffed 24/7 hours by clinical and program team employees. 

The Interim Program Manager is a full-time, exempt position, regularly scheduled to work 8am-4pm Monday to Friday. This position reports to the Deputy Director of Clinical Programs and the Assistant Clinical Director of Residential Programs. The Interim Program Manager must be available for emergencies and staff coverage issues 24/7 and will be provided with a company cell phone.   

Swords to Plowshares seeks an Interim Program Manager to implement mental health and substance abuse services utilizing a Harm Reduction approach to veterans with severe mental illness and substance abuse who have been unsuccessful in previous attempts utilizing supportive services or other treatment programs. The Interim Program Manager provides individual counseling, group counseling, case management, intake and assessment, advocacy, and referrals. Duties of this position include staff supervision.

Responsibilities:

• Works in collaboration with site Property Manager to ensure environmental safety of the building
• Available after hours, including weekends, for staff contact regarding shift coverage issues and onsite emergency needs
• Available for onsite shift coverage as needed 
• Meet all contractual and programmatic goals
• Collaborate with off-site VA and other community partners for appropriate referrals 
• Ensure all required program documentation is completed in a timely manner including: monthly billing and reporting to VA, referral review, extension requests, client intake and assessment, progress notes, treatment plans, data for in-house reports, correspondence, etc.
• Assist veteran residents to meet program goals regarding residential stability, increased skills or income, greater self-determination, connection with mainstream resources, housing placement and money management 
• Facilitate monthly staff meetings and community meetings
• Attend required meetings both internal and external to the agency
• Other duties as assigned
• Ability to walk up and down stairs and sit for long periods of time
• Ability to carry out the essential duties of the position within what can be considered reasonable accommodation 

Supervisory Responsibilities (If Applicable)

• Management and supervision of nine full-time staff including: Mental Health Specialist, Harm Reduction Specialist, Licensed Vocational Nurse, Peer Specialist, Program Monitors. In addition, Interim Program Manager also supervises part-time Program Monitor staff

Desired Qualifications:

Experience:

• Preferred minimum of 2 years of post-Master's experience providing direct services to individuals experiencing homelessness, mental illness and substance abuse
• A working understanding of the needs of veterans experiencing homelessness with an emphasis on mental health and substance dependence, especially PTSD and readjustment issues 
• Knowledge and experience in crisis intervention and de-escalation techniques
• Experience in group counseling with dual and triple diagnosed populations
• Experience in clinical assessment of dual and triple diagnosed individuals

• Experience in supervising staff 

• CA Driver’s license and clean driving record (ability to drive company vehicle)

• Excellent interpersonal and supervisory skills, including conflict resolution, crisis intervention, quality assurance, and staff development
• Good listening skills
• Effective time management skills are a must for this position
• Good analytical and organizational ability. Excellent written and verbal communication skills are mandatory
• Computer (PC) literate in general office functions such as word processing, email and preparation of spreadsheets

• Ability to manage multiple priorities with minimum supervision 
• Ability to be a team player
• Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s organizational values.

Education:

• Master’s degree in Counseling, Social Work or related field
• Training in the use of the DSM V in order to develop provisional diagnosis
• Training and familiarity with treatment protocols, especially those related to persons with history of trauma, substance abuse, and mental illness
• License preferred (LCSW, LMFT, LPCC), Associate (ASW, AMFT, APCC) acceptable with other required experience.  Clinical supervision hours are available to registered Associates. 

Benefits Information (For employees 50% FTE / 20 hours per week or more):

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package:

• 100% Company Paid Medical, Vision, Acupuncture, and Dental Coverage. STP covers partial dependent coverage cost. (Agency paid Annual Medical Deductible paid via Navia HRA Card )
• 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• 17 vacation days in the first year for full time employees, and progressive afterward & 13 holidays each year.
• Legal Benefit, Employee Discount Program, Pet Insurance, and Commuter Benefit.
• Supportive environment, 1-hour Paid lunch Period, and Annual Education/Training allowance available to all employees.

Please note: Any employee who is on-call, in a temporary position, and/or less than 50% FTE status is not eligible for benefits aside from the company sponsored EAP, paid lunch hour, and supportive environment. Vacation, sick and time off are pro-rated based upon FTE percentage.

Salary : $85,000 - $95,000