IT Onboarding Specialist

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-rooted nonprofit that provides counseling and case management, employment and job training, eviction prevention and housing placement, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through community education, policy advocacy, and partnerships with local, state, and national changemakers. Acknowledging that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title

IT Onboarding Specialist

Location

San Francisco – Veterans War Memorial Building.

This position can work remotely within SF Bay Area. Occasional in-person attendance necessary. Schedule will consist of 3 in office days and 2 remote days once training is complete.

Employment Type

Full-time, Non-Exempt

Salary Range

$31.25 to $32.21 per hour

Summary

Swords to Plowshares is seeking a full-time non-exempt IT Support & Onboarding Specialist to join our team of 200 staff members. The position is ideal for an IT professional with two years of experience looking to grow their skills and work in a nonprofit setting. The IT Support & Onboarding Specialist will provide fast and friendly technical assistance and troubleshooting including computer software, hardware, and network connectivity. Working closely with the People & Culture Department, this position will also support new employee onboardings and exits, including and all tasks associated with equipment and related employee support. The ideal candidate must be an organized self-starter who can communicate in a clear and professional manner, be adept at troubleshooting, and provide excellent customer service to colleagues with a range of skill sets and experience navigating technology.

Responsibilities

Technical Support Responsibilities:

• Provide technical assistance and resolve software and hardware issues for Windows 10, Windows 11, Microsoft Office Suite, Microsoft 365, and various web-based applications.
• Conduct onboarding training and initial walkthroughs for new staff.
• Refurbish and organize returned IT equipment.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to troubleshoot and resolve problems.
• Resolve technical issues with LANs, WANs, and network systems.
• Follow up with users to ensure issues are resolved.
• Train computer users and create training manuals and documentation
• Maintain up-to-date information on phone systems and spreadsheets.
• Respond to hardware and software support questions, enhancing user troubleshooting abilities and IT skills.

Communication and Collaboration:

• Communicate clearly and effectively with strong interpersonal skills.
• Adapt communication style to various environments and audiences.
• Demonstrate effective group presentation and facilitation skills.
• Contribute effectively in meetings with both technical and non-technical people.

Process Improvement and Administration:

• Improve staff onboarding and offboarding processes and document changes.
• Perform general administrative tasks related to IT.
• Perform all functions within reasonable accommodations.

Qualifications

• Two (2) years of combined experience in Help Desk / technology support function in a professional environment preferred
• Translatable military experience and skills may be alternatively substituted

Skills

• Commitment to a safe and pleasant working environment
• Ability to work with and learn from people of diverse social, economic, and ethnic backgrounds
• Ability to work independently – even while working remotely – and exercise judgment in proactive problem solving
• Excellent administrative skills and knowledge of Microsoft suites, Zoom, Outlook, password managers and other day-to-day tools
• Must be able to sit for prolonged periods, lift 50 pounds and occasionally work in tight and restrictive areas
• Must be comfortable with and conversant in use of hand tools including but not limited to hammer, screwdriver, wrench, punch-downs, crimpers
• Local travel may be required (between SOMA, Presidio, Downtown San Francisco, Treasure Island and Oakland sites)

Benefits

• Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:
• 100% Company Paid Medical and Dental for employees, there is a cost for Dependents. Agency paid Annual Medical Deductible paid via Navia Card
• 403(b) retirement plan immediate, with employer contribution after one year
• 17 vacation days in the first year, and progressive afterward
• 13 holidays each year
• Supportive environment
• Paid lunch Period
• Annual Education/Training allowance
• Acupuncture and Chiropractic program

Diversity, Equity, and Inclusion Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable, and inclusive organization. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. This includes mistreatment based on race, age, color, veteran/military status, language, ethnic background, national origin, ancestry, ability, religion, sexual orientation, gender identity, or gender expression, other status protected by law, and the other qualities/traits that make you unique. We encourage applications from all qualified individuals.

Salary : $31 - $32