Program Monitor - Part Time Weekend Overnight - Vet Commons

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title: Weekend Overnight Program Monitor – Veterans Commons - Overnight

Location: Veterans Commons,  150 Otis St, San Francisco, CA 94103

Employment Type: Part-Time, Non-Exempt

Schedule: Friday 10:00 PM - Saturday 6:00 AM and Saturday 10:00 PM - Sunday 6:00 AM

Summary

Swords to Plowshares seeks Program Monitors to provide services to disabled veteran residents at our Veterans Commons residence. The Program Monitor supports the achievement of veteran resident goals, case management, and veteran advocacy with the goal of keeping the community safe. The responsibilities of this role include monitoring the activities or residents, responding to emergencies, and completing appropriate documentation, including incident reports and logbook entries, also monitoring meals, and supporting clinical staff. 

Veterans Commons is a permanent supportive housing residence for 75 chronically homeless and disabled veterans. Swords to Plowshares developed the Veterans Commons at a surplus city property with the help of many community partners and agencies. This is a city and VA funded project and will be staffed 24/7 by clinical and program team employees. Program Monitors will report to both the Property Manager and Program Manager. The Program Monitor is a non-exempt position. 

Roles and Responsibilities  

• Maintain good attendance record, including timely notification if unable to work shift 
• Monitor activities of residents to insure resident and facility safety 
• Document incidents 
• Follow appropriate response procedures 
• Provide services within a Harm Reduction framework 
• Communicate effectively with treatment and property management staff to ensure the well-being of veteran residents 
• Coordinate with clinical staff to stabilize veteran residents and to maximize their potential for success 
• Respond to emergencies including incident reports, electronic progress notes, logbook entries, and the notification of supervisory staff 
• Ability to drive clients to appointments as needed, and/or provide pick up delivery service as needed 
• Monitor activities of residents after business hours 
• Perform other required duties per supervisory staff 

Requirements 

Experience 

• Minimum of three (3) years’ experience working with “hard to serve”, substance abuse and mental health clients, with at least one (1) year in a human service agency

• Translatable military experience and skills may be alternatively substituted

Qualifications 

• Applicants with de-escalation and conflict resolution training recognized 
• An understanding of and experience working with issues of homelessness and recovery issues
• Employee must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation
• Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative 

Skills 

• Present a relaxed, courteous, and professional communication style, even under pressure
• Organized, with attention to detail
• Ability to remain calm and responsible during emergencies
• An understanding of and ability to communicate with diverse types of people
• Ability to both work independently and be a part of a team 
• Commitment to helping formerly homeless people to regain and maintain their independence
• Ability to follow complex oral and written instructions
• Applicants are required to learn basic computer word processing and databases, etc.
• Ability to appropriately respond to and defuse tension

How to apply:

Please apply directly on the Swords to Plowshares website -

https://secure6.saashr.com/ta/6154276.careers?ShowJob=486984528

To follow up on your application status you can contact / leave a message at 415-252-4788 ext. 356 and we will get back to you as soon as we can.

Please join us!

 Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

  We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.  

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at employeesupport@stp-sf.org. We’re here to help.