Program Monitor

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy.   To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title:

Full-Time Program Monitor

Location:

Edwin M. Lee 1150 3rd Street, SF, CA 94158

Schedule (Days and Hours):

Monday – Friday 6:00 am – 2:00 pm

Reporting Type (In-person, Hybrid, or Remote):

In-Person

Employment Type (Non-exempt / Exempt) AND (Full-Time/Part-Time/ On-Call):

Non-Exempt Full-Time

Salary Range (Hourly if Non-Exempt, Annual if Exempt):

$23.81 per hour

Summary (of position):

The Program Monitor serves as the frontline representative of Swords to Plowshares property management, responsible for upholding safety and security protocols. Welcoming tenants and visitors, overseeing building traffic, maintaining building security, and facilitating effective communication with residents, guests, service providers, and colleagues. As integral members of the site team, they contribute to maintaining excellent customer service standards, cleanliness, and a safe environment. Additionally, they provide round-the-clock security and promptly respond to building and tenant emergencies. Program Monitors must demonstrate professionalism, courtesy, and respect towards tenants and guests while enforcing property regulations and fostering a hospitable atmosphere. This role reports to the Assistant Property Manager.

Responsibilities:

• Provides courteous and professional service to residents and their guests while maintaining appropriate (professional) boundaries.
• Screen all visitors entering the building. Inform visitors of visitor policy, check visitor ID and sign visitors in and out of the building.
• Promotes compliance of building policies including communicating denial of entry to visitors who are determined by management to have violated the rules.
• Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.).
• Assist tenants with questions, the completion of work orders, incident reports, and address complaints. Replenish and make copies of all necessary paperwork, work order, incident report, grievance form.
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages etc., log all letters and packages received in Activebuilder. Distribute them.
• Complete accurate daily shift report and incident reports prior to completion of shift. Complete Shift Reports with all communications and building activity, including unusual events as well as violations of the community rules, visitor policy, and any other pertinent building/policies and procedures.
• Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
• Complete incident reports to record unusual building activity.
• Maintain 86 list and inform Property Management of any updates.
• Maintain complete and accurate building logs (visitor log, vendor log, overnight log, daily log).
• Monthly supervision with supervisor.
• Attend monthly program monitor meetings.
• Investigates residence floors when necessary and appropriate (i.e., noise complaints, facilities issues, etc.).
• Responds to emergencies by calling the appropriate emergency services (i.e., police, ambulance, fire department) and on- call staff. Act as a resource in emergency situations.
• Attends and actively participates in staff meetings and training as assigned by your supervisor, including mandatory meetings held outside of scheduled work hours.
• Must be able to perform all tasks as assigned by management with what would be considered reasonable accommodation. Please note that responsibilities may vary by site.

Supervisory Responsibilities (If Applicable)

• N/A

Desired Qualifications:

Experience:

• The ideal candidate will bring the skills, experience, and qualifications described below:
• An understanding of and experience working with the issues of homelessness.
• Commitment to helping formerly homeless people to regain and maintain their independence.
• Present a relaxed, courteous and professional communication style even under pressure.
• Organized with attention to detail.
• Ability to both works independently and be a part of a team.
• Knowledgeable of Microsoft Suite of programs, which includes Microsoft Word, Microsoft Excel, and Microsoft Outlook. Aside from general computer programs the Program Monitor will use our property management software system RealPage/Activebuilding and needs solid computer skills, organization skills, and excellent alphabetization and filing skills.

Physical Requirements:

• Ability to maneuver throughout the building, including stairs.
• Ability to sit for extended periods of time.
• Ability to lift 20 lbs.
• Ability to function under stressful circumstances and emergency situations.

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

• 10 sick days
• 13 holidays
• 17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

 Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

  We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.  

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at employeesupport@stp-sf.org. We’re here to help.

Salary : $24